Lorna O'Riordan

Member and Guest Relations Manager

Degree subject PGDip Hotel Management
Job title Member and Guest Relations Manager
Employer Adare Manor Hotel and Golf Resort

I've wanted to work in hospitality since working in a local hotel part time while at school. I studied a course with a structured work placement so I could gain experience. I broadened this when I worked with a premier hotel group in America and dealt with VIP guests. I returned to Ireland two years ago and found my current position.

I manage golf membership sales and golf reservations and am responsible for all golfing events. These can be bespoke golfing days for club members or for corporations and their clients or guests. This involves confirming initial enquiries, working with clients on their specific requirements and organising everything on the course and at the resort. I liaise with our internal teams, such as food and beverage, guest relations and event management so need strong administrative and organisational skills. Excellent guest care and sales skills are also essential.

I do need to know a lot about golf – something that our golf experts on the resort help me with. It's just been announced that we'll host the 'Irish Open' for the next three years and I'm involved in the planning for this event. I love getting involved in all aspects of these high-profile events.