Intel Ireland Ltd
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This position will provide support to the Small Form Factor (SFF) client environment at Intel globally. The SFF Service Line manages 35,000 devices including Blackberry, Android and IOS operating systems.
The position will include some or all of the following tasks
- Provide operational support for the management of the SFF Service Line.
- Analyse support indicators and work on service improvement projects.
- Analyse financial indicators and work on cost reduction and efficiency projects.
- Provide technical support and advice to users of SFF devices.
- Develop, analyse, and update support scripts.
- Provide technical customer training.
- Updating and maintaining asset management records to meet processing deadlines.
- Understanding and adhering to all Intel processes and procedures.