The Wayfair Story
Wayfair is a rapidly growing e-commerce company that provides everything you ever needed for your home, from kitchen utensils, indoor and outdoor lights, to suites of furniture for your living room, dining room, bedroom and more !
Wayfair set up its European Operations Centre in 2009, in Mervue Business Park, Galway, to provide support for Customers across Europe.
Our main markets are the UK (www.wayfair.co.uk) and Germany (http://www.wayfair.de) and our target audience is anyone who needs to purchase items for their home, from the small apartment / flat, through to large family homes, and everything in between ! From our UK site, we do sell to all European countries, including Ireland !
Globally, Wayfair employs over 4000 people across our various sites in the United States of America, the UK, Germany and Ireland. The Galway office is only part of the picture though as combined with our offices in Berlin and London, our colleagues working in all three locations, together make up our European team.
In Galway, we operate a Multi-lingual team, across a number of functions with German and other European languages being important to us particularly at this point in our growth.
The majority of our roles are Customer Facing, Inbound Sales and Service roles and to support these teams, we have Managers, Team Leads, Quality Analysts, Trainers, Forecasting & Scheduling analysts, most of whom are ‘home grown’ that is to say, career progression is the path from which most roles are filled. Other functions on site, are Finance, Supply Chain Operations and Partner Performance, Logistics, Data Analytics as well as HR, Recruitment, IT and B2B.
At Wayfair, we offer our employees the opportunity to grow and progress within their roles, with specially tailored training and development programs and regular coaching and feedback sessions to ensure all of our employees maximize their full capabilities.
Wayfair is a publically quoted company on the NYSE (W).
I started working with Wayfair in November 2015 as a Customer Service Agent with French and English handling orders from the US, Canada and the United Kingdom. The selection process consisted of a... Read more
I started working at Wayfair in July 2015. After two weeks of training and two more weeks of ‘nesting’, I was ready to fly from the nest, to my own desk and answer queries and help customers buy... Read more
I am working as a bilingual Sales and Service Consultant at Wayfair and bring many years of work experience in different areas with me. Mainly I have worked in the retail sector and have gained... Read more
I graduated from GMIT with a BSc in Physics and Instrumentation in 2011 and joined Wayfair shortly after graduation. My part time experience in hospitality during college drew me into a more... Read more
I graduated from NUI Galway in 2014 with a 4-year degree in Arts, Legal Studies and German. As a part of my course, I had the pleasure to participate in the Erasmus Program. I spent a year in... Read more
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