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Graduate Service Engineer

About BCF Technology:

At BCF, we are leaders in veterinary imaging. We believe in helping our customers improve animal care. We believe in ensuring our customers gain the most from their diagnostic imaging technology. Our team of over 100 people are committed to our core values of Partnership, Innovation and Learning. We are dedicated to providing the best equipment, advice, learning, customer care and technical support.
BCF have been pioneers in veterinary imaging for over 30 years. BCF were the first to develop water resistant, wearable ultrasound scanners for cows that allowed the users to view the image on a head mounted display. Established in Scotland with global headquarters in Bellshill near Glasgow, BCF have additional offices in Ireland, France, North America and most recently India. We also work with over 40 distributors across the world.

Location: Dublin, Ireland

Key Responsibilities:

  • Ensure there is a seamless link between the sales process, logistics and after sales service for Ultrasound and X-ray imaging  markets
  • Provision of service back-up for customers including:
    • Diagnosis and repair of all customer ultrasound, X-ray and medical equipment
    • Repair and de-bug of PCBs to component level
    • IT network issue resolution
    • Site visits to customer premises
  • Completion of all aspects of service calls, including all necessary paperwork and update of business processes to support:
    • Update SAP processes
  • Ensure that service calls, where possible are kept within a 5 day turnaround time
  • Preform onsite repairs/ maintenance visits
  • Accurate Stock Management
  • Maintain and develop the BCF brand in the marketplace
  • Adherence to Service processes and effective, high quality service by utilising existing KPIs and focusing on continuous improvement
  • General admin duties as required
  • Promote BCF values to all customers, clients and staff
  • Occasional overnight stays possible

Education/Experience:

  • Relevant 3rd level education
  • Previous experience in a service environment, preferably in the medical industry

Desirable Experience:

  • X-ray/PACS/DICOM/medical device equipment  experience 
  • Good understanding of IT systems
  • Previous customer facing experience 

Key Characteristics:

  • Excellent communicator
  • Dynamic individual who can multi-task
  • Constant improvement mind-set – aiming for “Highest & Best”
  • Open and flexible approach
  • “Can do” Attitude
  • Ability to work to tight deadlines

Package: Competitive base salary; Profit Related Bonus; Company Pension Scheme; 25 days annual leave

Remember to mention gradireland when contacting employers!