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Cash Management Graduate


The Cash Management Graduate sits within the Client Services Support team of Client Management and acts as an Electronic Banking Analyst. The Graduate's main responsibility is to provide technical & business support to the Heads of Cash Management and Correspondent Banking and to deliver high quality services to our clients, in accordance with the bank’s policies and procedures. 

Key Responsibilities:

To support the continuation of high levels of client satisfaction:

  • Understand the client’s business requirements and advise on how best to manage their needs using the BNP Paribas E-Banking tool
  • Host effective training sessions of the E-Banking tool face to face and via WebEx ensuring that the training provided will limit the day to day queries thereafter
  • Complete comprehensive meeting notes on client visits for outstanding action points and key takeaways to share with management
  • Support clients on the use of BNP Paribas E-Banking tool on a day to day basis for simple and complex enquires
  • Add value in coordination between BNP Paribas clients and Level 2 support functions as required
  • Complete local system performance tests on a daily basis, identify potential payment / reporting issues and report to management
  • Provide support relating to file integration issues and format testing
  • Continually evolve knowledge of the E-Banking tool in line with product enhancements and regulatory change
  • Provide high quality presentations of the BNP Paribas E-Banking tool during RFP responses

Occasional Activities:

  • Recommend system / process improvements to line management
  • Undertake ad-hoc activities to assist Client Management meet its business requirements
  • Self-manage UAT testing as required and report back to management
  • Work in partnership with key business stakeholders to promote good banking practices

Systems & Processes:

Atlas, StorQM, Advanced Word/Excel, Hobart (Query Management Tool), SignPlus, SharePoint, Connexis & Centric

Qualifications & Experience:

  • First class communication skills, written and verbal
  • Able to deliver a clear message and keep an audience engaged
  • An approachable and friendly manner
  • Team player
  • Ability to communicate effectively with colleagues and clients
  • Judgement to escalate issues
  • Practical in problem identification and analysis
  • Solutions-focused
  • Strong technical appetite
  • Proactive

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