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Cash Management Graduate

Description:

The Cash Management Graduate sits within the Client Services Support team of Client Management and acts as an Electronic Banking Analyst. The Graduate's main responsibility is to provide technical & business support to the Heads of Cash Management and Correspondent Banking and to deliver high quality services to our clients, in accordance with the bank’s policies and procedures. 

Key Responsibilities:

To support the continuation of high levels of client satisfaction:

  • Understand the client’s business requirements and advise on how best to manage their needs using the BNP Paribas E-Banking tool
  • Host effective training sessions of the E-Banking tool face to face and via WebEx ensuring that the training provided will limit the day to day queries thereafter
  • Complete comprehensive meeting notes on client visits for outstanding action points and key takeaways to share with management
  • Support clients on the use of BNP Paribas E-Banking tool on a day to day basis for simple and complex enquires
  • Add value in coordination between BNP Paribas clients and Level 2 support functions as required
  • Complete local system performance tests on a daily basis, identify potential payment / reporting issues and report to management
  • Provide support relating to file integration issues and format testing
  • Continually evolve knowledge of the E-Banking tool in line with product enhancements and regulatory change
  • Provide high quality presentations of the BNP Paribas E-Banking tool during RFP responses

Occasional Activities:

  • Recommend system / process improvements to line management
  • Undertake ad-hoc activities to assist Client Management meet its business requirements
  • Self-manage UAT testing as required and report back to management
  • Work in partnership with key business stakeholders to promote good banking practices

Systems & Processes:

Atlas, StorQM, Advanced Word/Excel, Hobart (Query Management Tool), SignPlus, SharePoint, Connexis & Centric

Qualifications & Experience:

  • First class communication skills, written and verbal
  • Able to deliver a clear message and keep an audience engaged
  • An approachable and friendly manner
  • Team player
  • Ability to communicate effectively with colleagues and clients
  • Judgement to escalate issues
  • Practical in problem identification and analysis
  • Solutions-focused
  • Strong technical appetite
  • Proactive

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