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Student Success Team Executive

Education is changing, be part of the exciting Ed-Tech revolution as new models of teaching, learning and assessment emerge in the digital age. Join one of Ireland’s fastest growing companies and one of Europe’s largest EdTech firms.

Be part of the largest online educator, helping to educate thousands of new students each month. Their mission is simply to deliver great education accessibly and affordably to everyone, everywhere. They are looking to expand their teams with people who share their vision and enthusiasm to reskill and upskill the world. 

What you’ll be doing -

You will:

  • Engage with students over the phone providing the highest-level of customer support possible
  • Manage the relationship for a portfolio of diverse students
  • Provide product insight and support to ensure the best possible experience for students attending our courses
  • Work closely with Student Support and Product Development personnel to assist delivery of any product enhancements and new feature requests. 
  • Proactively identify areas of business process improvement designed to enhance the overall student experience
  • Act as primary support liaison between company and students

What you’ll bring to the team -

  • Previous customer support experience is advantageous
  • Work independently in a fast-paced customer support environment
  • Excellent communication and interpersonal skills
  • Strong organisational, time management and problem solving skills 
  • Attention to detail and the ability to work logically, consistently and accurately 
  • Ability to represent the company in a professional manner at all times
  • Relevant degree/diploma/qualification from a business or marketing related discipline preferable

Benefits -

  • Competitive basic salary 
  • Uncapped commission structure
  • Tax saver scheme
  • Cycle to work scheme
  • Employee Equity scheme 

If you’re interested in this opportunity please apply via the 'Apply Online' or the 'Apply by Email' buttons

Remember to mention gradireland when contacting employers!