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Customer Success Team

The successful candidate will work alongside our Customer Success Manager who will provide ongoing mentoring and an opportunity to develop a broad range of skills, whilst working across a wide range of projects and activities.

We are looking for an ambitious, positive/bubbly, open minded person. If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and have a burning desire to be part of a winning team where you can truly make a difference, we want to meet you.

Key Responsibilities:

Customer Success - 50%

  • Manage the customer relationship through the whole life cycle, from initial onboarding through to retention of customers
  • Organising and managing the pilot process with potential clients
  • Deliver outstanding customer service experience to all our users.
  • Manage customer inquiries by phone, e-mail, and/or live chat.
  • Implement creative ways to improve our customer relationships
  • Provide strategic and consultative advice and help solve technical issues.
  • Produce weekly reports on consumer usage and other analytics

Marketing - 30%

  • Organising conferences and events for the company to attend
  • Creating collateral for conferences – flyers, brochures and pullups
  • Creating ads/articles for publishers e.g. magazines
  • Create and share appropriate content (e.g. blog posts) for Pharmapod target audience through Twitter and LinkedIn.

Administration - 20%

  • Handling telephone and email enquiries
  • Ordering office stationery supplies
  • Assist in planning and arranging meetings, including organising transport

Requirements:

  • BA/BS degree in business, communications, marketing, advertising, public relations, media studies and/or related fields.
  • Experience in Customer Service is a plus
  • Excellent oral and written communication skills
  • Detail oriented and works with a high degree of accuracy
  • Ability to multitask and meet challenging deadlines
  • Proficient in MS Office (Word, Excel, Powerpoint)
  • Self-starter with the ability to work both independently and as part of a team
  • A hunger to learn and grow in a rapidly evolving company
  • Willingness to take on responsibility with a “can do”, problem solving attitude

Remember to mention gradireland when contacting employers!