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Commercial Graduate Scheme

The technology platform Firmstep uses allows the creation of self-service customer portals for organisations looking to improve customer service online. The Firmstep platform also includes AchieveForms, the leading online forms solution in the Government sector.

Core Assignments

  • Sales and Business Development
  • Consultancy and Project Management
  • Marketing and Social Media
  • Support and Customer Service
Other assignments may be undertaken as opportunities arise.

Assignment Content

  • Each Assignment will incorporate the following;
  • Meeting the team members - learning about responsibilities in the team
  • Learning why the team are in place – what value they add to the business and the process for customers
  • Learning key aspects of the role
  • Learning how the team connect to the rest if the business – where the communications lines are.
  • Learning the work-flow in the team and the methodologies they use
  • Understanding the key technologies needed to be a success in this role
  • Learning what the career path in this team is
  • Understanding the key customer issues that arise and how they can be resolved
  • Developing your project and time management skills
  • Learning how to track your time
  • Learning how your time is billed back to customers
  • Training on the software and products in this area
  • Working on a key project (which will be set by your Line Manager)
  • Delivering key aspects for the role
  • Learning and developing the process from start to end for this part of the business.

The ideal candidate will have: 

  • Excellent communication skills
  • Self-motivation and a desire to take on new challenges
  • Good sense of business theory and analytical skills

Remember to mention gradireland when contacting employers!