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Application Support Engineer

About Telnyx

Telnyx is building the global telco of the future. We have deployed an international private software-defined network, with multiple tier-1 interconnects, leveraging all major cloud service providers to deliver a voice and messaging solution with carrier-grade reliability. We sell our services in a totally automated fashion, allowing our users to programmatically scale their voice and messaging on-demand.
 
In addition to providing service and software in major North American and European markets, we are expanding to Asia and are developing a wireless product that will provide licensed spectrum access to our infrastructure.
 
Telnyx has seventy employees (70% engineers) between our Chicago, IL office, Dublin, Ireland office and remote team. We have actual revenue traction, meaningful sequential monthly growth, and a massive addressable market.

Joining Our Team

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging, and wireless services can act as building blocks to facilitate high-fidelity, secure, and modern modes of communication.

No matter where you're based, or which team you work on, you’ll be part of a group of people working together to build solutions to mission-critical problems and a company that values the very best ideas. People rely on our products to communicate daily, which means they rely on us to build things with a high degree of resiliency and reliability.

In this role, you will:

  • Be part of a dedicated team that works in rotation shifts to provide 24/7 to our customers.
  • Provide in-depth and personal technical support to our customers through phone, live chat, and ticketing system.
  • Monitor and maintain our private network, cloud-agnostic, containerized infrastructure and application portfolio.
  • Assist in software releases and bug identification.
  • Drive decisions and work streams across all aspects of network and telephony projects.

What we value:

  • Technical/Helpdesk support experience
  • Excellent written and verbal communication skills as this is a customer facing role
  • Flexibility and willingness to working on rotational shifts
  • Ability to multitask effectively
  • Familiarity with protocols - SIP, RTP, SCP, T.38
  • Working knowledge of Linux
  • High troubleshooting ability
  • Self-motivated and results driven
  • Ability to be detailed with our technical products and systems
  • Positive attitude and the ability to build rapport with a variety of people

Technologies we use

  • A variety of languages including Python, Java, Elixir, Scala, Go, Angular, and React.
  • Open-source technologies like Cassandra, Spark, and ElasticSearch.
  • Industry-standard build tooling, including Docker, Consul, Jenkins, Ansible, and Github.

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