After Sales Administrator
RT Large & Sons Ltd, based in Bluebell Industrial Estate, Dublin is one of Ireland’s leading wholesale distributor of bathroom and plumbing products to the retail and builder’s merchant’s trade.
We are seeking to recruit a After Sales Administrator to join our expanding ‘Customer Service Team’, As a member of our customer service team, you will be passionate about delivering customer experience above and beyond customer expectation.
Responsibilities and Duties
- Provide technical advice and support across a wide range of heating and plumbing products.
- Answering inbound telephone calls and queries from customers and end user installers
- Scheduling and management of service engineers site visits.
- Work closely with the companies Quality Control and Design departments compiling product feedback from end-users and installers
- Provide excellent customer service to ensure customers are given the best available solutions
- Manage time efficiently; working on your own initiative and documenting your work
- Support sales team to ensure customer service is kept at its highest level
Qualifications and Skills
- Possess a Building Services or Mechanical Engineering or similar Qualification.
- Proficient user of Microsoft Office Suite and in particular Excel
- Excellent communication and interpersonal skills
- Ability to demonstrate that he/she is customer focused and results/target driven.
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