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German Customer Service Coordinator

Job Purpose

To manage the day to day Customer Service activities including process of orders.

Key Responsibilities

  • Call handling
  • Query and complaint management
  • Liaison with warehouse / monitor delivery performance
  • Backorder management
  • Sales support 
  • Liaison with Accounts Receivable
  • Price management and control 
  • Customer master data maintenance
  • Recall support
  • Essential Skills
  • Fluency in German and English
  • 2-3 years Customer Service experience
  • Relevant 3rd level qualification
  • High level of accuracy
  • Strong attention to detail
  • Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
  • Excellent communication skills
  • Professional telephone manner
  • Strong service orientation
  • Ability to build strong relationships with customers and internal colleagues
  • Self Starter / ‘Can Do’ approach
  • Time management & organisational skills
  • Goal orientated

Key Relationships

  • Demand Planning team
  • Warehouse
  • Sales and marketing organization
  • Customers both internal and external
  • EMEA HQ Support functions (HR, IT, Legal, Customer Service)
  • QA/RA dept.
  • Account department
  • External service providers

Note: As with all positions, due to the dynamic nature of Teleflex Medical business, key responsibilities will evolve and change over time.

Teleflex is an equal opportunities employer

Skills

  • Telephone Skills
  • Processing Of Orders 
  • Customer Service

Remember to mention gradireland when contacting employers!