Teleflex

Job Purpose

To manage the day to day Customer Service activities including process of orders.

Key Responsibilities

• Call handling
• Query and complaint management
• Liaison with warehouse / monitor delivery performance
• Backorder management
• Sales support 
• Liaison with Accounts Receivable
• Price management and control 
• Customer master data maintenance
• Recall support
• Essential Skills
• Fluency in German and English
• 2-3 years Customer Service experience
• Relevant 3rd level qualification
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal orientated

Key Relationships

• Demand Planning team
• Warehouse
• Sales and marketing organization
• Customers both internal and external
• EMEA HQ Support functions (HR, IT, Legal, Customer Service)
• QA/RA dept.
• Account department
• External service providers

Note: As with all positions, due to the dynamic nature of Teleflex Medical business, key responsibilities will evolve and change over time.

Teleflex is an equal opportunities employer

Skills

• Telephone Skills
• Processing Of Orders 
• Customer Service