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Northern Ireland Housing Officer

The Housing Officer (Northern Ireland) will be responsible for the effective frontline delivery of services to Encircle Housings’ tenants across the patch. The Housing Officer (Supported Living) will work closely with other partners to provide an overall holistic package of housing management support to vulnerable tenants with learning disabilities, mental health diagnosis, and/or sensory impairment.

Key Responsibilities

  • Working in conjunction with other agencies and service providers where necessary, to undertake a full and thorough assessment of new tenants’ housing needs
  • Supporting new tenants (and their appointees) with completing applications for housing with Encircle, including supporting information
  • Risk assessing new applicants for housing and ensuring that properties meet identified housing needs, and if necessary highlighting any adaptation requirements prior to offering a tenancy
  • Supporting new tenants to submit claims for housing benefit and exemption from Council Tax and other benefits
  • Co-ordinating tenancy offers, arranging sign ups, liaising with care provider partners and allied health professionals or social worker, and undertaking settling in and regular tenancy health check visits
  • To proactively manage all tenancies across a region in accordance with agreed policies and procedures, acting as lead officer for all tenancy & estate management issues associated with the region including all aspects of tenancy conditions
  • Maximising all income collection associated with the tenant's rent accounts, including the maximisation of housing benefit eligibility, and welfare benefits entitlement on behalf of tenants
  • Undertaking escalated rent & other debt recovery action where appropriate in line with agreed policies and procedures
  • Undertaking agreed on periodic home visits and full property inspections on all tenancies within your designated region to ensure all conditions of tenancy are being met
  • Providing basic debt & money advice to all tenants and where necessary liaising with and signposting service users to relevant agencies for further advice and assistance
  • Acting as an advocate for all of the organisation’s tenants promoting their physical, social and financial well-being
  • Provide an excellent customer focussed service for all Encircle tenants ensuring they are aware of their responsibility to pay their rent on time and regularly, and advise on preventative action to be taken to stop them falling into arrears. Work with income collection to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefit entitlements
  • Effectively managing all of the organisation’s vacant properties to minimise rent loss & minimise void turnaround & relets times in line with agreed performance targets & indicators
  • Ensuring all habitable occupational standards are maintained in the re-letting of the organisation's homes
  • To maintain high levels of performance in line with business plan objectives as well as individual and collective team targets and goals
  • Where appropriate, keeping the Head of Housing and any care/support providers updated of any significant issues relating to tenants and the management of those tenancies including the service of any Notices, etc
  • To promote and support the involvement of tenants in the association, their neighbourhood (as necessary), and the services they receive
  • To assist in the development of the overall housing management services including where necessary, the development of policies, procedures and customer service standards
  • To ensure that all records, both manual and computerised are updated in an agreed, timely and efficient manner including the completion of any necessary returns to the organisation or external agencies
  • Ensuring all tenancies within the designated region are managed in accordance & compliance with the prescribed terms and conditions outlined in the appropriate Tenancy Agreement/lease arrangement
  • Ensure partner care support staff maintain/monitor fire log book and ensure that fire procedure are adhered to, and all reasonable precautions are taken to prevent the outbreak of accidental fire – report all issues with fire safety equipment to the Head of Asset Management
  • Work with Asset Management to maximize access to tenants for gas servicing appointments
  • Effectively promoting the active involvement of association tenants in all aspects of service provision affecting their homes and/or their care provision, where appropriate. This will include attendance at any organised tenants & residents’ meetings, partnership liaison meetings and includes evening meetings and working outside of normal office hours
  • Investigate and respond to all complaints, expressions of dissatisfaction and informal comments about service delivery. Ensuring responses are completed within set timeframe
  • Complete and ensure the effective submission of all CORE lettings returns, as necessary
  • There will be a requirement to work away from home from time to time


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