Customer Success Manager/Community Organizer Specialist

We are looking for a talented Customer Success Manager with a proven track record in Community Organizing or Political Campaigning to join our customer success team on a permanent full-time basis. The Customer Success Manager is entrusted with the responsibility of ensuring that the company retains customer’s loyalty whilst expanding the customer base.

We are hiring a Customer Success Manager who will work closely with our customers to ensure a smooth and effective relationship that will enhance customer conversion, satisfaction, loyalty and retention. You will be showcasing our product and making the customer-product connection. The ultimate aim is to help the customer achieve their own goals through our product as the vehicle. This position requires listening to customers, establishing a plan of action, and carrying out that plan to find solutions.

WHAT YOU WILL YOU DO?

  • Provide world class product support service to customers
  • Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
  • Pay particular attention to customer’s requirements and issues
  • Provide customer training, tailored to meet their needs
  • Create, manage, track and analyse customer data
  • Achieve customer retention target
  • Intervene to customers at risk
  • Develop and implement a well-planned customer on-boarding

SKILLS REQUIRED;

  • An interest in advocacy or politics and grassroots campaigning is a must
  • College degree in any related discipline
  • 1-2 years of experience in a Customer Success position is strongly preferred
  • Fluent level of English
  • Excellent technical and interpersonal skills
  • Valid work permit to work in Ireland

Remember to mention gradireland when contacting employers!