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Duty Manager

Responsible for the smooth running of day to day operations of all departments whilst on duty.

Tasks/Accountabilities:

  • To ensure that a complete service is provided for all guests and visitors to the hotel.
  • Assisting in day-to-day Hotel Operations
  • Assist in Employee Training, Coaching & Performance Management
  • Coordinating and managing staff
  • Dealing with guest relations
  • Meeting and greeting guests & clients
  • To ensure appropriate quality standards are documented and adhered to at all times and regularly reviewed to take into account changing customer requirements. (SOP’s)
  • To ensure that high standards of customer care are delivered at all times and to exceed our customer’s expectations.
  • Assist in compiling staff rosters on a weekly basis in line with the business needs and to complete time sheets each week.

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