Management of Operations


*Please note that these details do not relate to the Springboard+ Graduate Diploma. Please see Springboard for specific course information.

Contemporary Operations Management demands flexibility, creativity and pragmatism. This online programme enables students to grow into senior operations management roles in technology-intensive organisations, in the financial sector, in supply chain management, manufacturing or services organisations, in both the public and private sectors. Learners will gain a critical awareness of current opportunities and new insights into operations management in varied environments. They will also develop new flexible, transversal skills in business management and be able to apply these to a wide range of business challenges. The programme is designed to provide graduates of different disciplines with a unique opportunity to develop the hybrid, interdisciplinary knowledge and skills considered essential for modern business development and management. Learners will also develop the range of investigative and analytic skills and techniques required to equip them to assume senior roles within organisations in the public and private sectors.


How the programme is delivered:

This postgraduate programme is provided through online distance learning, which means that a working professional can achieve a deeper understanding in a specialist area and provide a sound basis for their long-term career, without disruption to their career or other commitments. For each module you undertake, you are given access to a specially written module text. Most modules require that you acquire additional textbooks. You also get access to the vast range of academic journals and other resources provided by DCU Library and increasing use is being made of these resources on the programme.

Tutorial support on this programme is provided online through the use of discussion forums in a virtual learning environment called Loop. In addition, tutorials will be provided using a web-based tutorial system. Students can partake in web based tutorials at home, work or anywhere with a reasonable internet connection. Additionally, because the tutorial sessions are recorded, for those who are unable to attend the live tutorial session, they can be viewed later, at a more convenient time for you, the student.


Dublin City University has been offering postgraduate level education at a distance since 1990. Our programmes are targeted at working professionals, who wish to achieve a deeper understanding in a specialist area and to provide a sound basis for their long-term career, without disruption to their career or other commitments. As a graduate from our programmes, you will be equipped with the knowledge, skills and flexibility for suitable senior managerial positions in your chosen specialist area.

The Masters of Science programme, awarded by DCU, is at level 9 on the National Framework of Qualifications. All modules are taught on line in a virtual classroom, Loop, where you can interact with your fellow students and tutors through email, chat, skype, at whatever time suits you. Assessment is continuous with no examinations.

IT Equipment and Skills required:

You should have regular access to a computer (with Microsoft Office), a broadband Internet connection, a printer and a basic headset and a webcam. Specifically, you will need access to Microsoft Word, Excel and Access.You can find detailed information on the IT skills and equipment required for this programme under the section 'Technology Requirements'

Accreditation information

This Postgraduate Programme participated successfully in the accreditation process conducted with DCU Business School by the Association to Advance Collegiate Schools of Business (AACSB), the world's oldest and most prestigious global accrediting body for business schools. AACSB accreditation is widely recognised as the hallmark of excellence in business education, and has been earned by less than five percent of the world's business schools.

Entry requirements


General Entry Requirements

There are five entry routes to the programme:

•A Level 8 or higher degree in a relevant discipline (Engineering, Science, Business or Information Technology) from a recognised higher education institution.

•Chartered membership of an institution such as the Institute of Engineers of Ireland or a professional body such as the Institute of Chartered Accountants.

•A Level 7 qualification in a subject in a relevant discipline or non-chartered membership of a professional body, along with at least three years relevant managerial work experience.

•A level 8 qualification in a non-relevant discipline along with at least three years relevant managerial work experience.

•Evidence of substantial relevant managerial work experience. Such applicants will be required to submit a CV and Personal Statement in support of their application and may be required to attend for interview.

In the case of all applicants to Dublin City University evidence must be provided of competence in the English language.


Online Distance Learning
Duration Continuous

Careers or further progression


Graduates of this programme tell us how they have grown in confidence as a result of coming to understand the theory underpinning professional practice brought about by their studies. This confidence, together with their increased understanding and knowledge, has helped them to become more strategic and meaningful contributors in the workplace, with the ability to engage at a more senior level.

As high level academic qualifications are becoming increasingly important to organisations' recruitment and promotion policies, this degree will add long term value to your career.

Graduates of this programme are currently employed in manufacturing and service organisations across a wide range of sectors including the financial services, supply chain, pharmaceutical and electronics industries. Many Graduates are also self-employed.

Further enquiries
+353 (01) 7005481

Subjects taught

Programme Structure:

Project and Change Management - OSC1

This module consists of three elements with one assignment per element. In Project Management and Risk Assessment you are introduced to how key project management principles are applied to project planning, project scheduling, project generation, project feasibility selection and initiation and project scheduling techniques. In the second element, Managing Change, the different models of change are described and how these assist in understanding and managing resistance to change, building readiness for change and sustaining change. Finally, an elective where you can choose one element from five options, which currently include Enterprise Systems, Supply Chain Management, Business Analysis and Informatics, Social Context of Information and Internet Systems and Transport and Logistics.

Sustainable Business - OSC2

This module consists of three elements with one assignment per element. In Research Methods 1 you are introduced to Qualitative and Quantitative research methods, while in Business and the Environment you are provided with an understanding of the essential elements of environmental management, including environmental management systems within an organisation and its link to business management. The final element of this module Strategic Management, provides an overview of the development of strategy and strategy making processes and sets it in context.

Management of Operations - OSC10

This module is the core module of the MSc in Management of Operations programme. The aims of this module are to provide an in-depth understanding of the role of services in meeting customer needs, providing customer satisfaction and to develop a firm foundation in the concepts and principles of modern operations management. This module consists of three elements (Management of Operations, Operations Strategy and Service Management) with one assignment per element.

Evidence based Evaluation and Entrepreneurship - OSC3

This module consists of three elements with one assignment per element. Research Methods II develops the concepts covered in Research Methods 1 by describing the specific research methods in more detail. This element is followed with a programme specific case study which requires assessment of all aspects of a particular situation relevant to the core programme. The final element offers an elective between Legal Frameworks and Entrepreneurship. In Legal Frameworks, you are introduced to Irish Law, court procedure and litigation, remedies and enforcement and will be equipped to understand European Environmental legislation and how this relates to Irish law. In Entrepreneurship you will explore the skill set required to set up your own business or exploit new opportunities in an existing business environment.

Dissertation - OSC20

The Dissertation is a major piece of independent work of 15,000 words in length and gives you the opportunity to bring to bear the techniques and perspectives covered in the taught modules on a specific issue of interest. An independent and critical appraisal of an issue is essential in order to successfully complete the dissertation.

Module Syllabi - Subject Outlines:

Project and Change Management (15 credits) OSC1
Project Management and Risk Assessment
Managing Change

Electives: Enterprise Systems/Supply Chain Management/Business Analysis and Informatics/Social Context of Information and Internet Systems/Transport and Logistics

Sustainable Business (15 credits) OSC2
Research Methods 1
Business and the Environment
Strategic Management

Management of Operations(15 credits) OSC10
Management of Operations
Service Operations Management
Operations Strategy

Evidence Based Evaluation and Entrepreneurship (15 credits) OSC3
Research Methods II
Case Study
Electives: Legal Frameworks/Entrepreneurship

DISSERTATION (30 credits) OSC20

The table below shows the pathway a student should take depending on their month of entry.

For example, if you are a September intake student, you should follow the table on the left and register for OSC1 and OSC2 in your first year, followed by OSC10, OSC3 and 0SC20 in your second year (OSC20 is optional, this can be taken in the third year if required).

If you are a January intake student, you should follow the table on the right and register for OSC2 only in your first year, followed by OSC10 and OSC3 in your second year. Finally, you should register for OSC1 and OSC20 in your third year.

Should you successfully complete OSC1 and OSC2 modules it is possible to request to exit the programme with a Graduate Certificate. Students studying under Springboard have different timeframes for completion of a Certificate or Diploma and for more details of this please see the Springboard+ website.

September Intake

Year One
OSC1(Modules commence in September)
OSC2(Module commences in January)

Year Two
OSC10 &OSC20
(Modules commence in September)
OSC3 (Module commence in January)

Year Three

* Student can opt to take OSC20 in either year two or three.

January Intake

Year One
OSC2(Module commences in January)

Year Two
OSC10 (Module commences in September)
OSC3 (Module commence in January)

Year Three
OSC1 & OSC20
OSC1(Modules commence in September)

Should you successfully complete OSC1, OSC2, OSC10 and OSC3 it is possible to request to exit the programme with a Graduate Diploma.

Assessment method

How the programme is assessed:

All modules are assessed via continuous assessment. There are no end of year examinations. For the taught modules, the continuous assessment normally takes the form of three assignments per module which have to be submitted at predefined points during the academic year. For the dissertation element, you are required to submit a 15,000 word document which is largely self-directed, but with the guidance of a research supervisor.

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