Module One: Developing a Service
The Developing a Service module provides participants with an understanding of the nature of service and the factors that contribute to excellence (or otherwise) in service design and delivery. The pluralistic structures within the healthcare sector give rise to competing demands for more commercially oriented performance. Creating a culture of service excellence in healthcare requires the application of principles and techniques used elsewhere. The potential to adapt these techniques / principles is examined with a view to taking advantage of the best aspects of the art and science of medicine.
Module Two: Communication, Negotiation & Influencing
The emphasis of this module is on improving practical negotiation and influencing skills required in the workplace. Participants will develop their negotiation skills by learning the most effective strategies to use and by practising with a realistic simulated negotiation exercise set in a hospital environment. A key element of negotiation is the ability to influence others, and participants will have the opportunity to discuss and explore solutions to situations in their own workplace in which they would like to be more influential.
Module Three: Managing Change within Irish Healthcare
This module provides participants with a proven road map on how to lead and manage ever-increasing change and diversity in Irish Healthcare. In this highly-interactive module, participants will explore practical case studies chosen from the Healthcare environment, as well as engage in discussions with frontline healthcare professionals and explore how they have dealt with the challenges of managing ongoing change in their own areas.
Module Four: Self Management
The Self Management module will present a number of tools and techniques that will enable participants to better position themselves in how they are perceived by others and in a way that makes their interactions with others more effective. Using a communications model, the module will help participants adapt their style to their audience. Personal branding and what that entails is examined as well as looking at techniques to help the participants be more effective in how they manage their time. The most important element of self management is our attitude to change. The area of change and how it effects the individual will be one of the core underlying strands throughout the module.
Module Five: Business Management Fundamentals
This module introduces participants to the language and concepts of finance and business. Using a number of case studies participants will get the opportunity to understand basic financial statements including Profit & Loss Accounts, Balance Sheets and Cash Flow Statements. Participants will develop an appreciation for the judgements and estimates that underpin most financial numbers.
Module Six: Business Planning
This module builds on the financial and business knowledge gained in module one. Participants will apply their business understanding to a number of clinically based case studies using a highly-interactive and participative process. The module culminates with participants developing a business plan for an initiative that is important to them in the context of their own clinical practice. While this business plan is valuable in itself, it also serves as a template for future such projects.