Institution / Waterford Institute of Technology
City scape

Service Design & Innovation

This one-year programme is designed to enable people from diverse backgrounds to become practicing service innovation developers. The course follows a user-centric service innovation approach where the student is provided with an end to end, design thinking perspective of service and business process innovation, along with practical tools and techniques that they can use in the workplace.

Entry requirements

Applicants should hold a degree qualification or equivalent. Candidates without a degree qualification who have 2 years verifiable experience in a supervisory or managerial role may be considered for the programme. Applicants from non-business disciplines will be required to demonstrate evidence of a strong interest in business in an academic or practical context.

English Language Competency
Applicants must demonstrate that they have sufficient competency in spoken and written English language in order to take part in the course. Please see the Student Information section of the website for more information.

Evidence of Existing Academic Qualifications
All undergraduate and postgraduate applicants are required to provide evidence of their existing academic qualifications in order to demonstrate that they meet the course entry requirements. Undergraduate applicants are required to submit a copy of their leaving certificate results/ transcript of results/ scanned copy of any further or higher education parchments to along with an up to date copy of their CV for review. Please note this can be a photo or scanned copy of the original document – you do not need to post in certificates.

Please include your name, the online application reference number and course title in the email subject field. Students cannot be registered for WIT awards until their qualifying documents are submitted for review.

Recognition of Prior Learning (RPL)
Recognition of prior learning (RPL) is the term used to describe the system for giving formal recognition to a range of relevant learning that you may have gained prior to entry onto a particular course.

RPL can be used by applicants to:
• Gain admission to a course of study by helping candidates to demonstrate that they have met the entry requirements;
• Gain exemption(s) from a module(s) within a programme of study where students can formally demonstrate that they have already met the learning outcomes for the module(s) concerned. In order to make a valid application for an exemption applicants must first pay the full fee applicable for the module. If the RPL application is successful applicants will be refunded 50% of the fee.

Prior learning includes both formal and Non-formal learning. Formal learning is gained through completing courses/ modules in further/ higher education or other certified courses. Non-formal learning may be attained through work, voluntary activities or private study but for which no certification may have been obtained.

It is important to remember that any RPL application must focus on learning attained and not simply, for example, on time spent in a particular job. All RPL decisions must be validated by the Academic Department expert in the relevant area.

Please see the Student Information section of the website for more information.


1 year, 2 days per week from 3.00pm -10.00pm over 2 semesters.

Number of credits


Careers or further progression

On successfully completion of the programme, graduates may progress to level 9.

The Higher Diploma in Business in Service Design and Innovation is a 1 year, 60 ECTS credits professional programme that will provide an ideal vehicle for candidates from diverse backgrounds to become practicing service innovation developers and fill the employment shortage. The programme is also suited to practicing managers who want to embed innovation within their current role.

Further enquiries

Dr. Patrick Lynch/Prof. Denis Harrington/Ms. Margo O’Dowd
Phone: +353-(0) 51-302424

Subjects taught

Semester 1
• Marketing
• Managing People
• Managing Change
• Service Design Competencies and Prototyping
• Customer Experience Innovation Management
• Place Branding

Semester 2
• Business Process Mapping and Improvement
• Service Strategy and Development
• Digital Marketing Strategy
• The Management of Innovation
• Applied Project (10 Credits)


Qualification: Higher Diploma in Business in Management (60 credits, Level 8)

Application date

Closing Date: 25 August 2017

Remember to mention gradireland when contacting institutions!