About GM

There’s never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

You should have excellent communication skills and the ability to demonstrate comfort, interest and aptitude for learning and manipulating technology platforms. This role will be accountable to manage production and/or non-production environments. This position will manage multiple priorities effectively, work independently and thoroughly assess written content. Ideal candidates will display knowledge in ITIL and service orientation, have a strong aptitude in problem-solving and be able to work virtually within global teams while innovating and completing projects and tasks under tight deadlines. Work will largely be guided through service requests and coordination with the release management team.

  • Proficiency in service-level changes to systems and troubleshooting components
  • Perform configuration, service, incident, and problem management functions
  • Perform change, release, security, patch, and certificate management activities
  • Engineer and deploy enhancements to production and non-production systems
  • Work with teams to manage the agreed upon SLA’s
  • Work with teams to improve the reporting & operational policies and procedures
  • Participate in off-duty or on-call work as required in a rotation.

Additional Job Description


Familiar with a variety of IT Support concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.

  • Degree in Computer Science, Information Systems or other related discipline or equivalent work experience
  • 1-3 years experience with operational understanding of Server Operating Systems (Unix/Linux, Windows) VMware & Middleware technologies, with experience supporting varying configurations and distributions and the ability to Document procedures, runbooks, and environments.
  • Strong troubleshooting and debugging skills in a high-pressure environment working with application, network, security, and development teams
  • Experience writing code in Shell, PowerShell, Python, Ruby, Java, or similar language.
  • Collaborate cross-functionally with customers and support teams to identify and drive SLAs/SLOs, Resiliency, and Performance.
  • Ability to analyze situations, speak up respectfully, and share innovative ideas
  • Strong work ethic in a mission-critical 24x7x365 diverse environment with multiple vendor/customer relationships

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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