Graduate Junior Customer Success Manager

Graduate Junior Customer Success Manager

Immediate start

This unique opportunity is designed to bring the successful candidate through all aspects of work life within a busy product and services company. At the end of this Graduate Program the candidate can expect to have gained a level of experience that will uniquely position them within the industry.

Responsibilities include but not limited to:

  • Working with a large, varied group of SEAtS Software Customers to ensure their successful use of our products and services.
  • Become an expert in Student Success, Engagement and Retention Solutions and Strategies. Serve as a highly knowledgeable point of contact for SEAtS Software’s suite of products.
  • Provide a world class service experience to SEAtS Software customers through timely and succinct phone and email comms.
  • Coach SEAtS Software customers on SEAtS Software products, through online presentations and demonstrations
  • Drive SEAtS Software product adoption and implementation to support account retention and renewal
  • Understand customers goals and align them with the necessary resources to achieve them.
  • Independently and successfully manage a high volume of task execution, finance management and issues or escalation cases
  • Help surface good fit leads to sales by driving value in every conversation
  • Determine and manage SEAtS Software customer escalations with management.
  • Client BAU (business as usual) management - proactively reach out to clients with proposals for new products/services, gather any functional and business requirements, provide guidance on optimal configuration options to meet client's needs, provide proactive status updates on system usage/statistics, escalate issues to designated team contacts and/or cross-functional teams in a timely manner to ensure implementation issues are addressed early.

Candidate Eligibility

  • To be eligible to apply for this position we are looking for applicants who have completed a relevant degree at third level organization such as Business Management, Project Management, Marketing etc.
  • The applicant must have graduated within the last two years and possess the following skills/experience;

Must have

  • Excellent English communication skills (verbal and written)
  • Excellent interpersonal and professional skills, honed through working directly with clients and multinational colleagues within internal teams.
  • Excellent organizational and time management skills are essential
  • Must be a strong team player and be able to work on own initiative
  • Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
  • Must possess effective presentation skills as well as excellent written and oral communications skills.

Desirable

  • Previous experience in a related client-facing role, such as implementation, consulting, project management, or customer support.
  • Prior experience in implementing, administering, or supporting projects and expenses.
  • Experience gathering requirements and writing specifications for software solutions.
  • Hands on experience configuring software solutions to client specifications.
  • Previous experience in driving high impact projects or initiatives
  • Must be smart and business savvy with consultative, problem solving, and issue resolution skills
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Comfortable discussing financial options, and dealing with cancellations and contracts
  • Solid communications skills to maintain relationships and manage expectations
  • Understanding of implementation methodologies and project management in a software company.
  • Ability to confidently use knowledge and experience while consulting with clients on the best ways to meet their needs.
  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
  • Strong trouble-shooting skills.

More Details

Apply by

01.10.2022

Start date

01.10.2022

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