IT Helpdesk Technician (Part-Time)

IT Helpdesk Technician (Part-Time)

Immediate start

  • Job Title: IT Helpdesk Technician (Part-Time)
  • Department: Technology
  • Reports to: Helpdesk Manager
  • Location: BoyleSports, Dundalk, HQ

Your Role:

The IT Helpdesk Administrator is responsible for providing IT support for our Retail Estate. The holder of this role will ensure end-to-end support services are delivered to high quality.

This is a part-time role that will cover weekend and evening shifts.

Responsibilities :

  • Provide first-line support for all hardware, software, and network issues in our retail estate.
  • Monitor production systems and provide accurate and professional communication to the business during system outages.
  • Troubleshoot problems to determine severity, and priority and follow through to resolution.
  • Create and maintain knowledge base and problem resolution documentation as required.
  • Contribute to IT systems in relation to new building fit-outs or changes/moves.
  • Responsible for working with third-party service providers to ensure end-to-end support is maintained as required.
  • Escalate IT issues to the Development, Network or Systems teams where necessary.
  • Support queries on websites and main betting platform applications
  • Responsible for support of peripheral devices such as printers, biometrics etc.
  • Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
  • Responsible for completing new starter and leaver requests within SLA.
  • Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
  • Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.

What we need from you:

  • Leaving Cert qualification or equivalent.
  • Ability to prioritize and multiple tasks.
  • Strong attention to detail in a fast-paced environment.
  • Confident in handling email & phone enquiries.
  • Hands-on experience with I.T hardware.


  • Flexible working hours.
  • You can apply/work while you are studying.
  • Gain experience in an I.T environment.
  • Sports and social club.

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