IT Support Engineer Level 1

IT Support Engineer Level 1

Immediate start


In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department.

Duties Include:

  • Provide premium quality phone, email and onsite/remote support for customer servers to diagnose and resolve technical issues
  • Logging calls (tickets) and keeping records of customer queries
  • Analysing call logs so you can spot common trends and underlying problems.
  • Updating helpdesk documentation so that support information is available and current for each customer
  • Testing and fixing faulty equipment
  • PC builds and installations
  • Execute any activities assigned
  • Monitor and control any activities assigned
  • Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
  • Complete timesheets daily

Skills Required:

  • An ability to communicate verbally and via email with all customers in simple and understanding manner
  • An understanding of the business impact of ICT Systems and devices
  • An ability to follow through and close out all issues to customers' satisfaction
  • An ability to assess each user's IT knowledge levels
  • Being able to work under pressure
  • An ability to think logically
  • Good analytical and problem-solving skills
  • Good interpersonal and customer care skills
  • Good accurate records keeping
  • Willingness to learn in a fast paced environment
  • Professional and flexible attitude

No visa sponsorship available for this position

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs

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