Junior Learning Services Advisor

DCM Learning

Apply by: 26.09.2023

3 days to apply

Job Summary:

We are currently seeking applications for a Junior Learning Services Advisor who is committed to “best-in-class” customer service. Our Junior Learning Services Advisors are the face of the business, so, we need people who love talking and getting to know our customers! You’ve got to be able to stay calm under pressure and constantly look for ways to improve yourself and our services. Don’t worry if you’ve never worked in the training industry before, we’ll give you the knowledge….it’s your attitude that counts!

Duties & Responsibilities

This is a great job opportunity for anyone who likes to dabble in a variety of tasks. As a Junior Learning Services Advisor, your duties and responsibilities will include:

  • Acting as the first point of contact for new and existing clients over the phone and by email
  • Provide a friendly and efficient service so as to encourage repeat business.
  • Taking bookings & enquiries from clients via phone or e-mail, ensuring strict adherence to response times
  • Ensuring all enquiries are recorded on systems accurately and consistently
  • Ensuring a consultative service by questioning clients on their actual training needs.
  • Preparing client proposals including course outlines, availability and costs
  • Ensuring accurate pricing is quoted and recorded on relevant systems
  • Following up on proposals submitted to clients in order to gain feedback
  • Ensuring appropriate authorisation documentation is collated prior to booking
  • Ensuring all bookings are recorded on systems accurately and consistently
  • Ensuring effective handover to co-ordinators
  • Managing customer expectations and all deliverable SLAs
  • Issuing client satisfaction forms
  • Co-ordinating external training requests from the initial enquiry stage through to evaluation and feedback
  • Chasing clients for payment
  • Working with the team to help improve how we work

Knowledge, Skills & Abilities:

This role is especially suited for multi-taskers who love to balance a myriad of jobs. You’ll also need to be fairly chatty, as you need to be able to communicate with a variety of people. Other skills that will help you succeed include:

  • Prior relevant experience an advantage
  • Excellent IT Skills to include spreadsheets and word processing
  • Excellent attention to detail
  • Excellent written English - spelling/grammar/punctuation
  • Methodical and thorough approach to work
  • Ability to follow set out processes and procedures
  • Good at juggling tasks and prioritising
  • A great team player
  • A pleasant, confident telephone manner
  • Exceptional customer service skills
  • A relevant post Leaving Cert qualification would be considered beneficial

More Details

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