Immediate start

In short

The Quality Assurance Engineer position provides expertise to field service engineers, supports team as well as customers (if appropriate) in solving product (NSR) quality related issues including product manufacturing issues, field failure analysis, ECC (Equipment Change Control) and modifications support, of Nikon photolithographic machines (NSR) within the customer manufacturing environment. It also provides expertise in resolving workmanship quality issues and improving service quality across NPE.

What you will do

Product Quality Assurance support

  • A POC (point of contact) to coordinate QA support activities in responsible areas or in specified customers in NPE
  • Escalate QA issues to NPI QA and NPE management whenever required
  • Join QA related escalation and own QA related follow-up actions in NPE
  • Help to create NCR and HRN report or make sure the site team create NCR and HRN report in NPI FP and NC SWAT system
  • Use NPI FP and Nikon Corp QIM system to track all ongoing customer’s FA investigations. Provide report and/or update to Site Teams and the customer where required
  • Gather QA support related technical information from NC QA section and NPI QA, and help to proliferate them to site teams
  • Help to proliferate NC QA urgent notifications
  • Work with NPI QA and NC QA on pre-QAN and QAN
  • Define meeting agenda for your responsible areas or specified customer account in NPE when required, and join regular NPI/E QA forum
  • Represent NPE-QA in meetings with customer regarding QA issue (QAN, failure analysis report)
  • Host or join weekly QA conference calls with NPE site teams
  • Provide or help to provide regular QA update (weekly, monthly and quarterly) to customers by working closely with NPE customer site team, NPI QA and NC-QA
  • Help to create necessary customer QA update material together with NPI QA and NC QA.

ECC and Modifications support

  • A POC to coordinate QA related modification activities in responsible areas or in specified customers in NPE
  • Interface to modifications support team of NPI QA and NC Sales
  • Proliferate technical information for modifications from NC and NPI, and distribute it to NPE Service/site teams
  • Work with site team on modification schedule
  • Work with site and install team on reuse tool modifications support in specified customer
  • Promote quality and performance enhancement related modifications at customer
  • Represent NPE-QA in meetings with customer regarding modifications

Workmanship quality support

  • Work with NPE site team and other departments on reported cases in the new NPE quality improvement program.
  • Work with NPE site team, NC-QA and NPI QA on customer workmanship quality issue and MQI issues
  • Help to clarify MQI problem statement and work with site team on corrective actions and follow-up activities
  • Deliver GSP (Good Service Practice) training and regular updates.

Other support activities

  • Maintain a good level of technical knowledge on NSR, including new generation of machines
  • Represent NPE-QA in future development and planning of QA systems and processes for QA support
  • Deliver QA systems and Processes training and its updates to NPE site teams
  • Trouble-shooting Support - work closely with site team and ES on daily or weekly basis, and provide necessary information on known problems and solutions (FA, QAN, approved mods, or ongoing QA investigations) to problems at customer sites

What you have

Background

  • Good level of English (spoken and written)
  • Good fundamental education in Engineering / Science with University / College Qualification or equivalent
  • Good industry experience in quality assurance. Experience in manufacturing and inspection equipment is an advantage
  • Strong background in quality assurance process and system
  • Familiar with safety requirements relevant to the industry
  • Good general computer skills.

Communication

  • Awareness of personal image and impact
  • Ability to represent NPE-QA at technical meetings with customer
  • Ability to identify needs for technical meetings, to organise and lead those meetings
  • Competent to take responsibility for information transfer to other groups
  • High standard of professionalism in conflict resolution.
  • Good communication, presentation, negotiation and listening skills

Work Standards

  • Compliant with NPE Core Competencies
  • Service orientated, customer focused.
  • Takes ownership for work performed; cost conscious, resourceful, and proactive.
  • Role model and sets a positive example for others to follow, cultivating a pro Nikon environment at the customer site.
  • Able to actively manage and prioritise several critical issues and escalations simultaneously.
  • Desire to continuously improve his/her own technical and professional abilities
  • Adaptable to irregular working patterns.

Working conditions:

Contract

  • Full time, permanent

Working hours

  • Mon-Fri dayshift, flexibility to work out-with core hours including some weekend on-call and weekend working.
  • Varying work patterns will be required during the training period.

Travel requirements

  • Occasional long periods abroad for training and customer support as required.

Location

  • Leixlip - Ireland

More Details

Apply by

23.09.2022

Locations

Leixlip, Co Kildare.

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