Unijobs DAC on behalf of our client,
University of Galway, is currently recruiting for Registration Help Desk Assistants.
The role will be based in the Registry Office in Áras Uí Chathail at University of Galway
from Thursday 13th August to Friday 25th September 2026.

The Registration Assistants will work on the
Registration Helpdesk located within the Registry Office. The role involves providing
support with registration queries from new and current students, staff,
parents, external funders (SUSI and Grant Authorities) and the public. 

This is a customer service role working directly
with the Registration Team under the coordination and direction of the
Registration Officer.

All staff are required to work on campus from 09:00
to 17:00, Monday to Friday.

Duties and Responsibilities of Registration
Helpdesk staff:

• Ensure accurate and complete entry of all required registration information
  in line with University regulations and procedures
• Update student record as directed by the Registration Team
• Print Student ID cards
• Respond to customer queries - face to face, by telephone, email and
  occasionally video providing accurate, timely and courteous support.
• Maintain accurate records of customer interactions including enquiries,
  comments and issues
• Communicate and coordinate with internal departments, including the
  Fees Office, Admissions Office and College Offices (Administration and
  Academics) on registration matters

Requirements

• Candidates must be available for the entire duration of the
  Registration Schedule.
• Demonstrate flexibility, availability, and cooperation with
  Academic Administration in all aspects of the Registration process.

Education and Experience

• Knowledge of customer service principles and practices
• Proficient in Microsoft 365 (e.g. Outlook, Teams, Excel, Word), web-based
  applications and browsers.
• Familiarity with Windows, Android, and iOS devices is desirable.
• Strong numeracy and communication skills (written and verbal)
• Understanding of the University environment and operations

Key Competencies

• Strong interpersonal and communication skills (written and verbal)
• Active listening skills
• Ability to follow instructions accurately
• Problem-solving skills with initiative and patience
• Attention to detail and accuracy
• Customer service orientation
• Adaptability and flexibility in a team environment
• Ability to work effectively as part of a team
• Discretion and professionalism at all times

 The hourly rate of pay is €16.33

Students must have completed and passed final year exams.

Students must have completed and passed their final year exams and must not be enrolled on a full-time
course that overlaps with the timeframe outlined above.

UniJobs is an equal opportunities employer.

Applicants must be eligible to work in Ireland at
the time of application

Closing date for applications 19/06/2026