Leading Cultural Change & Ethical Behaviour in Financial Services

Institute of Banking

Leading Cultural Change & Ethical Behaviour in Financial Services

At a glance
The Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services is aimed at senior managers in financial services working across a range of roles and functions.

Who is it for?
• The programme will provide senior managers with the knowledge and tools to lead and embed effective cultures in their organisations.

How you will benefit
On completing the Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services graduates will be able to:
• Explain the theory and practice underpinning culture, ethics, leadership, behavioural change, supervision in the context of financial services sector and institutions
• Outline the implications of ethical theories and behaviour and evaluate the intended and unintended consequences of proposed resolutions to ethical dilemmas and decisions affecting customers, shareholders and the public good
• Ascertain an institution's cultural behaviour, applying pertinent tools, models or frameworks
• Assess the impact of group dynamics and behaviours on board or team decision-making
• Evaluate existing policies and practices taking account of the commercial, consumer protection and societal imperatives in the context of delivering cultural change
• Appraise usefulness or otherwise of moral rules, codes, standards or principals in leading and delivering cultural change
• Communicate to internal and external stakeholders how cultural and ethical behavioural change can be addressed and facilitated to deliver outcomes in the best interest of the company, customers and society
• Engage in self-reflection on ethical and cultural decision-making, in their role as leaders of cultural change.

Continuous Professional Development
If you hold an IOB designation or a designation managed by IOB, CPD hours may be awarded on successful completion of this programme.

Individuals who complete the Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services, are entitled to apply for the designation 'Certified Ethics and Cultural Advisor' and use the designatory letters CECA. Continued use of this designation is subject to meeting The Compliance Institute's Continuing Professional Development requirements.

Subjects taught

Modules and learning outcomes
Ethical Practice in Financial Services
(NFQ level 9, 10 ECTS)
Introduction to ethics in financial services - its relevance and importance. Approaches to ethical decision making - models, frameworks and challenges. A series of practical case-study sessions focusing on: Organisational pressures and ethical fading, managing conflicts of interests, the impact of culture and leadership styles, and ethical dilemmas.

Decision Making, Group Dynamics and Behaviour
(NFQ level 9, 10 ECTS)
Understanding how decisions are made. The impact of cognitive biases on individual and group decisions (group think, over confidence etc). Diversity, inclusion and its' impact on decision making. The role of performance management. Understanding and embedding 'Consumer focus' behaviours and conduct standards. Regulatory expectations.

Leading and Implementing Cultural Change
(NFQ level 9, 10 ECTS)
Understanding of organisation culture and mindsets. Purpose, values and trust as drivers of an effective culture. Understand the indicator of a sound risk culture. How to lead cultural change (leadership styles and their impact, role modelling). Instilling a culture of empowerment and accountability. Regulatory expectations (5 Cs, CPRA model, Consumer Impact model). Culture MI and reporting to the board. Whistleblowing and speak up.

Entry requirements

Students seeking admission to the MSc Pathway or its constituent programmes must possess:
• An Honours degree in a relevant area in a business, legal or cognate discipline with a minimum Honours 2.2 and at least 3 years' relevant work experience.

• Admission may also be considered for experienced professionals who do not meet the admission requirements as set out above, where they can demonstrate knowledge through their work i.e. they have more than 5 years' experience in a management role (to be considered on a case by case basis).

You must be a current member of IOB, or the The Compliance Institute in Ireland to undertake this programme.

On registering to the programme you can avail of membership services of both organisations. Further information will be provided.

Application dates

Applications for the 2022/2023 academic year will open in August 2022.

Assessment Info


Appropriate learning tasks and activities will be assigned regularly to monitor student learning and provide feedback.

Students completing the programme will be assessed in a variety of ways – continuous assessment components will include completing practical projects, reflective journals and critical writing.

The pass mark is 40% in all modules in line with UCD academic policy.


Delivery is online


Fees €1,450 per module

Enrolment dates

Please contact the course provider for the next enrolment and start date.

More details
  • Qualifications

    Special Purpose Diploma (Level 9 NFQ)

  • Attendance type

    Part time

  • Apply to

    Course provider