Leading Cultural Change & Ethical Behaviour in Financial Services

Institute of Banking

Leading Cultural Change & Ethical Behaviour in Financial Services

The programme has been designed in consultation with the Compliance Institute and other leading experts in the areas of Consumer Protection Risk Culture, Ethics and Behaviours.

Who is it for?
The programme will provide senior managers with the knowledge and tools to lead and embed effective cultures in their organisations.

Professional Diploma in Leading Cultural Change and Ethical Behaviour in Financial Services from UCD.
This is a level 9 qualification on the National Framework of Qualifications and carries 30 ECTS.

Subjects taught

Modules and learning outcomes

Ethical Practice in Financial Services (NFQ level 9, 10 ECTS)
Introduction to ethics in financial services - its relevance and importance. Approaches to ethical decision making - models, frameworks and challenges. A series of practical case-study sessions focusing on: Organisational pressures and ethical fading, managing conflicts of interests, the impact of culture and leadership styles, and ethical dilemmas.

Decision Making, Group Dynamics and Behaviour (NFQ level 9, 10 ECTS)
Understanding how decisions are made. The impact of cognitive biases on individual and group decisions (group think, over confidence etc). Diversity, inclusion and its’ impact on decision making. The role of performance management. Understanding and embedding ‘Consumer focus’ behaviours and conduct standards. Regulatory expectations.

Leading and Implementing Cultural Change (NFQ level 9, 10 ECTS)
Understanding of organisation culture and mindsets. Purpose, values and trust as drivers of an effective culture. Understand the indicator of a sound risk culture. How to lead cultural change (leadership styles and their impact, role modelling). Instilling a culture of empowerment and accountability. Regulatory expectations (5 Cs, CPRA model, Consumer Impact model). Culture MI and reporting to the board. Whistleblowing and speak up.

Entry requirements

Students seeking admission to the MSc Pathway or its constituent programmes must possess:

An Honours degree in a relevant area in a business, legal or cognate discipline with a minimum Honours 2.2 and at least 3 years' relevant work experience.
Admission may also be considered for experienced professionals who do not meet the admission requirements as set out above, where they can demonstrate knowledge through their work i.e. they have more than 5 years’ experience in a management role (to be considered on a case by case basis).

Professional body membership
You must be a current member of IOB, or the Compliance Institute to undertake this programme.

Assessment Info


Appropriate learning tasks and activities will be assigned regularly to monitor student learning and provide feedback.

Students completing the programme will be assessed in a variety of ways – continuous assessment components will include completing practical projects, reflective journals and critical writing.

The pass mark is 40% in all modules in line with UCD academic policy.


3 trimesters
Delivery is online


Fees €1,450 per module

Enrolment dates

Contact Provider for next start date.

Post Course Info

Continuous Professional Development
If you hold an IOB designation or a designation managed by IOB, CPD hours may be awarded on successful completion of this programme.

More details
  • Qualifications

    Special Purpose Diploma (Level 9 NFQ)

  • Attendance type

    Part time

  • Apply to

    Course provider