Software Skills for Trust & Safety Professionals


Develop the industry-specific computer programming and machine learning skills to support Trust and Safety teams.

This programme is aimed at trust and safety or content moderation professionals who wish to develop technology-specific software skills with a focus on data processing and management theory, tools and techniques.

Why study Software Skills for Trust and Safety Professionals at Griffith?

On programme completion, learners are able to:

• Explain the basic concepts of programming and how computer programmes work.

• Implement a number of machine learning tasks including classification, prediction, regression, clustering and association rule learning.

• Analyse the role of data visualisation in decision-making and apply the various visualisation techniques.

• Evaluate the different forms of data storage, their need and use in a Trust and Safety environment.

• Differentiate, analyse and evaluate: flat file systems, relational databases and big data storage technologies.

• Design and modify workflow protocols for a content moderation team to better enable enforcement of policies.

Subjects taught

Course Modules

Data Processing Technologies (5 ECTS)

The aim of this module is to equip the learner with the necessary knowledge and understanding of the technologies supporting the tools used by trust and safety and/or content moderation teams. As these tools tend to be in-house and developed by social media companies for their own use, it is imperative for content management teams to interact with the developers of these tools to design and alter workflows to better support a content moderation team. The modules provides learners with a working knowledge of computer programming and software development and also enables them to understand the concepts of machine learning in addition to data visualisation.

Data Management Technologies (5 ECTS)

This module provides learners with a working knowledge of flat file systems, databases, and big data databases, their use, advantages, and issues. Content Management Systems are also explored to better enable learners to interact with the developers of these tools.)

Entry requirements

Applicants are required to hold a minimum of an honours (NFQ level 8) primary degree with a 2.2 award, or equivalent. To facilitate the diversity of workers in the area, who range from Level 8 graduates in communications, languages, psychology and business studies, entry to the programme is for non-cognate NFQ level 8 qualification holders. It is expected that applicants for the Certificate in Applied Project Management for Trust and Safety Professionals would be working in the broad online trust, safety and content moderation environment.

Application dates

How to Apply

Directly to Griffith College.


8 months part-time.

Enrolment dates

Intake Dates

We run one intake for this course, commencing as follows:

Autumn: September*

*subject to sufficient numbers.

More details
  • Qualifications

    Minor Certificate (Level 9 NFQ)

  • Attendance type

    Part time

  • Apply to

    Course provider