Software Skills for Trust & Safety Professionals

Develop the industry-specific computer programming and machine learning skills to support Trust and Safety teams.

This programme is aimed at trust and safety or content moderation professionals who wish to develop technology-specific software skills with a focus on data processing and management theory, tools and techniques.

On programme completion, learners are able to:
- Explain the basic concepts of programming and how computer programmes work.

- Implement a number of machine learning tasks including classification, prediction, regression, clustering and association rule learning.

- Analyse the role of data visualisation in decision-making and apply the various visualisation techniques.

- Evaluate the different forms of data storage, their need and use in a Trust and Safety environment.

- Differentiate, analyse and evaluate: flat file systems, relational databases and big data storage technologies.

- Design and modify workflow protocols for a content moderation team to better enable enforcement of policies.

Course Details
This course consists of two modules, worth 5ECTS credits each, taught over two semesters.

Subjects taught

Course Modules
Data Processing Technologies (5 ECTS)
Data Management Technologies (5 ECTS)

Entry requirements

AApplicants are required to hold a minimum of an honours (NFQ level 8) primary degree with a 2.2 award, or equivalent. To facilitate the diversity of workers in the area, who range from Level 8 graduates in communications, languages, psychology and business studies, entry to the programme is for non-cognate NFQ level 8 qualification holders. It is expected that applicants for the Certificate in Applied Project Management for Trust and Safety Professionals would be working in the broad online trust, safety and content moderation environment.

Application dates

How to Apply
Directly to Griffith College.


8 months part-time.

More details
  • Qualifications

    Minor Certificate (Level 9 NFQ)

  • Attendance type

    Part time

  • Apply to

    Course provider