Trust Safety & Content Moderation Management

Overview
Gain the in-depth technical knowledge and skills to lead trust and safety teams in the fast-growing Big Tech regulatory environment.

This programme is aimed at early-stage trust, safety and content moderation professionals who are keen to progress into management and team leader roles in the sector. Throughout the programme, learners develop their problem-solving, critical thinking, communications and project management skills.

Learners are also taught how to deploy and operate relevant software tools and gain a thorough understanding of professional self-caring practices.

Why study Trust, Safety and Content Moderation at Griffith College?
On programme completion, learners will have developed:
• A detailed knowledge of contemporary transnational trust and safety regulatory and compliance issues, as well as cross-industry community platform standards and ethical approaches.
• An understanding of the international online cultural environment, including the sociopolitical challenges this has produced for modern society.
• A core competency in understanding today's online threat landscape and initiating online investigations into bad actors.
• An understanding of key project management theories and their practical application and uses in a Trust and Safety working environment.
• A core competency in a range of software applications.
• An understanding of the key principles and uses of data analysis techniques in project management.
• An enhanced range of soft skills including presentation and communication skills, report writing, critical thinking, problem solving and self-care practices.

Course Highlights
The programme deepens and broadens learners' existing skills with competencies in project management, appropriate deployment and operation of software packages, regulation and compliance, problem solving, communications, and critical thinking with accredited transferrable proficiencies in these areas. Learners develop the skills and competencies to build their resilience, specifically, in how to look after themselves psychologically when dealing with traumatic, scarring or abusive content. They also work on the application of these principles within their wider team and workplace settings.

This course comprises nine modules taught across three semesters.

Course Modules
Data Processing Technologies (5 ECTS)
This module provides a working knowledge of computer programming and software development; it also enables the learners to understand the concepts of machine learning in addition to data visualisation.

Regulation and Compliance (5 ECTS)
This module equips learners with a sophisticated and critical understanding of the international media and communications regulatory environment. Specifically, learners acquire knowledge and analytical competencies in contemporary international legal compliance and regulation issues and trends, evolving policies and legislation across the globe.

Cultural and Political Evolution of Social Media (5 ECTS)
In this module, learners analyse how bad actors have manipulated the features of technology platforms and their security features, as well as the developments and trends in misinformation studies as identified by academics, journalists and others.

Applied Project Management for Trust and Safety Professionals (10 ECTS)
This module equips learners with the necessary tools and techniques to critically evaluate project management in their industry. Learners are also taught how to best perform under the pressure of multiple projects and deadlines. This module also explores multiple tools for managing day-to-day operations, from project management to data visualisation tools used for business intelligence.

Data Management Technologies (5 ECTS)
This module equips the learner with the necessary knowledge and understanding of the technologies supporting the tools used by a content moderation team. Learners gain a working knowledge of flat file systems, databases, and big data databases, their use, advantages, and issues. Content management systems are also explored to better enable the learners to interact with the developers of these tools.

Platform Standards and Ethics (5 ECTS)
Learners study the technology climate through a policy lens - its early stages, regulations and influences. Learners are introduced to the community standards of social media companies to better understand the history of toxicity, abuse and disinformation online and identify the tactics used by bad actors.

Self-Caring Practice in Occupational Contexts (10 ECTS)
Learners gain the skills, knowledge and attitudes necessary to understand the concept and practice of self-care in work-related contexts. In particular, the module introduces learners to the importance of self-awareness and the processes that support 'self-knowing' within personal as well as work-related environments.

Communication and Thinking Skills (10 ECTS)
Learners deepen and broaden their communication skills verbally, in writing and presenting data as well as enhancing their competencies in practical applied critical thinking. Learners build competencies in active listening, report writing and interpersonal communication.

Digital Investigations (5 ECTS)
This module primarily focuses on the various ways in which today's online threat landscape has become more complex and blended, leading to an array of abusive and harmful behaviours slipping through the gaps of current moderation models. By focusing attention on the tactical playbooks of threat actors, the module equips learners with both the methodological framework and the array of relevant skills to help them identify harmful narratives and unearth coordinated networks of toxic content creators.

This programme is aimed at early-stage trust, safety and content moderation professionals who hold Level 8 qualifications (with a 2.2 honours) and wish to achieve a Level 9 qualification in trust and safety and content moderation management. To facilitate the diversity of workers in the area, who range from Level 8 graduates in communications, languages, psychology and business studies, entry to the programme is for non-cognate NFQ level 8 qualification holders.

How to Apply
Directly to Griffith College, click on the red button below.

For corporate enquiries, please contact the national admissions team at admissions@griffith.ie

1 year part-time.