AppleCare Service & Support Operations Graduate programme

Apple is a place where extraordinary people gather to do their best work. Together we build products and experiences people once couldn’t have envisioned - and now can’t imagine living without. Are you excited by the idea of making a real impact? Are you prepared to dream big? Then a career with Apple might be your dream job.

Apple, Cork has a fantastic graduate opportunity to work within our AppleCare department. This position will give you excellent development opportunities within a global company to build the career you always wanted! AppleCare, Cork is responsible for managing customer service and support for the entire EMEIA region.

The goal of the AppleCare organisation is to provide world-class technical support and service to the extensive installed base of Mac & iOS products and associated services. We are looking for astute, energetic graduates to work across a number of AppleCare Departments undertaking 5 rotations during a 23 month period.

The departments you will work in may include Product Repair and Service management, Customer support, Service Channel Management, Materials and Planning, Business Process Re-engineering, Data Analytics, Engineering & Quality.

This is an outstanding opportunity to gain valuable experience across a highly matrixed organisation. Graduates of Business Information Systems, Supply Chain, Engineering, Computer Science, Data Science/Analytics or any similar business disciplines are of particular interest. If you feel you have the critical skills required, we would love to hear from you.

Description

You will rotate through 5 AppleCare departments, some of which are outlined below to assist in the ongoing management and development of the extensive AppleCare operations functions supporting our customer base.

Duties will include providing support functions to the various teams, developing and presenting business reports, investigating and solving technical and process problems, managing projects, etc. There will likely be an opportunity to travel to various customer support and service partner operations within Europe at various points in the program.

This role will involve extensive multi-functional teamwork and challenge your array of hard and soft skills daily. The AppleCare environment is a dynamic, fast-paced and complex operation, so the opportunity to learn and develop is immense.

Participating departments include:

• Product Repair and Service Management - Responsible for managing the extensive range of service providers and repair factories across the EMEIA region. These providers generally are the partners to AppleCare who provide hardware repair services for our customers.
• Customer Support - Several departments in AppleCare provide the management and support to ensure our customers get outstanding technical support for our products and services.
• Service Channel Management - This team provides extensive management and oversight to the different channels that our customers have for service, either directly with Apple or through our partner network.
• Service Supply Chain Operations (SSCO) - All of the parts and components required to keep the extensive service repairs network going are planned and procured by this department.
• Business Process Reengineering - This group provides the project and program management services to develop our comprehensive systems and process network supporting the different AppleCare business groups.
• Data Analytics - Data analysis is a critical part of ensuring that our business functions are operating as effectively and efficiently as possible. This team develops the tools and performs the essential services to analyze big data for all business groups within AppleCare.

Preferred Qualifications

• Highly motivated self-starter with a consistent record of delivering results through teamwork.
• Strong data analytics skills & a data-driven approach.
• Good knowledge of any of SQL, Excel, Tableau, or Power BI.
• Excellent time management and prioritization skills.
• Outstanding interpersonal skills.
• Superb communication skills both verbal & written.
• Be able to function comfortably in a fast-paced, pressurized & highly information-sensitive environment.
• Good problem-solving skills, being able to make informed & timely decisions.

Minimum Qualifications

Will have achieved or expected to achieve a 2:1 or higher overall grade in undergraduate degree program or MSc.