Co-oP placement - Partner Services Premium Associate

Job Description:

AXA Partners in Shannon are looking for CoOp placements for January 2027. This placement will offer an opportunity to be part of the Operations team within AXA Partners and gain experience within a collaborative, fast paced environment.

What you’ll be doing:

• End to end processing of partner data including the manipulation and preparation of files. Carrying out file reconciliation and investigating when discrepancies arise.
• Management of monthly workflow and priorities to ensure that all SLAs are met. Work with local teams to ensure that all relevant data is received from our clients within our accepted timelines and highlight any exceptions.
• Present regular updates to our key stakeholders and participate in reporting obligations when necessary.
• Play an integral role in the formulation and delivery of resolutions to support issues and take preventative steps to avoid recurrence of known issues and potential oversights e.g. dealing with Underwriting referrals, reviewing data rejections and providing feedback to clients/IT functions for best practice going forward.
• Adhere to and complete all regular team controls.
• Create and maintain process documentation within best practice guidelines.
• Ensure that quality feedback is actioned on a timely basis, minimizing any customer impact.
• Participate in continuous improvement initiatives and work with the wider Operations team to implement improvements and provide feedback.
• Provide SME support to the implementation and onboarding of new deals.
• From time to time work with IT process owners to ensure delivery of new development and production support tasks and projects, completing any relevant testing as required & providing feedback on solution design.
• Support the overall Operations function, as required.

What you’ll bring:

• Solutions orientated, with a pragmatic approach to problem solving. Able to analyse complex data issues and develop a pathway to logical resolution.
• Good knowledge of Microsoft Office, particularly Excel (intermediate).
• Good organisational skills and ability to prioritise.
• Ability to work well with others and independently.
• Self-motivated, with the ability to work well under pressure on multiple priorities and to critical deadlines.
• Strong Attention to detail.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialized insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract).