CRM Rollout Support Specialist

Our client, a large and well-established membership organisation based in
Dublin City Centre, is entering an exciting phase of digital transformation.
They are now seeking to appoint a CRM Rollout Support Specialist to play a key
role in the implementation and organisation-wide adoption of a new membership
system.

This is a critical position for someone with a collaborative approach and
the confidence to take ownership. You will be central to ensuring the
successful rollout, ongoing support and long-term optimisation of the new CRM
platform.

The Role:

•  Act as a system advocate and internal subject
  matter expert for the new CRM system.

·      
Partner with key stakeholders across the
organisation to support and ensure a smooth and successful rollout

·      
Support staff and members with system queries,
troubleshooting and day-to-day usage.

·      
Deliver training sessions and create guidance
materials to drive system adoption.

·      
Support change management initiatives to embed
the CRM across the organisation.

·      
Ensure GDPR compliance and maintain high
standards of data governance.

·      
Identify opportunities to improve workflows and
maximise system capability post go-live.

The Person:

·      
Experience in a CRM-focused role or
supporting digital marketing automation platforms.

·      
Experience supporting or implementing a CRM
system within an organisation; experience in a membership-based environment
would be an advantage.

·      
Exposure to CRM rollouts or system integration
projects, including change management support.

·      
Strong project management and organisational
skills.

·      
Relevant qualification in Business, Marketing
with IT, or a related discipline.

·      
Excellent communication skills with the ability
to explain technical concepts to non-technical users.

·      
Self-motivated with the ability to work
independently while collaborating effectively across teams.

This role will suit someone who enjoys being the go-to expert, takes
ownership of systems and processes, and is motivated by helping colleagues
adopt new technology successfully.