Customer Service Co-Ordinator

Position is based in our Galway office.

Overview/Background

Operating in a busy environment, the Customer Service Co-ordinator will report to the Commercial Manager and a key link between our customers and internal departments, ensuring smooth communication and efficient order management .

The Role

• Upload and monitor sales orders on our ERP system (BVP) in a precise and timely manner.
• Release Works Tickets to Production in line with Customer order requirements.
• Liaise with external Sales Team and internal teams from Production, Quality, Finance and Warehouse Departments.
• Deliver a consistently high level of customer service to both customers and Customer Solutions Managers.
• Act as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
• Support the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
• Manage the full order process:

   - Receive and input orders via phone, email etc.

  - Ensure timely and accurate dispatch of orders in line with customer requirements.

  - Follow up to confirm delivery accuracy and resolve any discrepancies.

• Manage customer pricing and invoice queries in a timely and accurate manner.
• Manage stock levels for Kanban and VMI customers to ensure product availability