Customer Services Team Lead - Science Section

Role Purpose

The Science Team Lead is responsible for the day-to-day
leadership and coordination of the museum team (Science team) while also overseeing
the operation of the daily activities and the interactive exhibits in this
space. The Science Team Lead provides exceptional customer service while ensuring
a high standards of visitor experience and health and safety are maintained.

As the primary point of contact for frontline staff, the
Science Team Lead provides operational leadership, supports staff performance
and development, coordinates daily activities, and acts as the first response
to visitor concerns, staff issues, safety incidents, and operational
challenges.

Key Responsibilities

Team Leadership and Staff Development

·        
Lead, support, and motivate frontline Science
team staff to deliver consistently high standards of engagement and customer
service.

·        
Train, mentor, and onboard new team members.

·        
Lead by example in professionalism,
communication, safety, and visitor engagement.

·        
Foster a positive, inclusive, and collaborative
team culture.

Visitor Experience and Customer Service

·        
Ensure visitors receive an engaging and
high-quality experience throughout the Science Department.

·        
Act as the first point of escalation for visitor
questions, concerns, complaints, and feedback.

·        
Support staff in managing challenging situations
and resolving issues professionally.

Operations and Coordination

·        
Ensure exhibits, activity spaces, and public
areas are operational and presentation standards are maintained.

·        
Coordinate the day-to-day operation and event management
for the Science team and visitor-facing activities.

·        
Prepare and manage staff rosters to ensure
appropriate operational coverage.

Health, Safety and Incident Response

·        
Promote and maintain a strong culture of health
and safety throughout the Science Department.

·        
Act as a first responder for incidents,
accidents, emergencies, and first aid situations.

Interdepartmental Communication and Collaboration

·        
Act as a key communication link between
frontline staff, management, and support departments including cleaning,
maintenance, catering, bookings, reception, and other operational teams

Exhibit and Programme Support

·        
Maintain a strong working knowledge of exhibits,
programmes, workshops, and visitor activities.

Person Specification

Essential Experience

·        
Experience supervising, mentoring or leading
staff or volunteers.

·        
Experience in customer service.

·        
Fluent English

Essential Skills & Attributes

·        
Passion for science and visitor experiences.

·        
Excellent verbal and written communication
skills.

·        
High attention for detail.

·        
Advocate for health & safety.

·        
Strong leadership and team supervision skills.

·        
Excellent organisational and time-management
skills.

·        
Strong problem-solving and decision-making
skills.

·        
Ability to manage multiple priorities in a busy
visitor-facing environment.

·        
Ability to work independently while
collaborating effectively with the Head of Science and wider organisation.

·        
Highly proficient digital skills.

·        
Adaptable and comfortable working in a busy,
changing environment.

Desirable:

·        
Full drivers licence.

·        
Experience in informal education, visitor
attractions or summer camps.

Position Details

• Minimum
  30 hours per week, onsite role
• Regular
  weekend work required
• Occasional
  evening and off-site work as needed
• Hourly
  rate €16.30 (25% premium for Sunday working)

Working Pattern

Explorium is open seven days a week. This
role operates on a five-day roster, including regular weekend work.

To Apply:

Send CV and cover letter outlining why you
are an ideal candidate to hr@explorium.ie by 15th September 2026

Explorium is committed to a workplace
environment that promotes diversity and inclusion and creates an open and
inclusive culture where everyone feels valued. Employment decisions are based
on merit, job requirements and business needs. Appointment is
subject to Garda Vetting. Interviews may commence prior to the closing date.