Customer Success Executive

At Alkimii, we’re on a mission to transform how hospitality businesses manage their people and property operations.

Our platform helps hotels run smoother operations, improve team communication and create better workplaces for their employees.

As we continue to grow, we’re looking for a Customer Success Executive who enjoys helping people, solving problems and delivering outstanding service to our customers.

This role is perfect for someone who thrives in a fast-paced environment and wants to develop their career in a growing SaaS company serving the hospitality industry.

What you’ll be doing

As part of our Customer Success team, you’ll be the first point of contact for our customers, supporting hospitality teams as they use Alkimii to manage their daily operations.

In this role you will:

• Respond to customer queries via phone and email in a timely and friendly manner

• Troubleshoot issues and guide customers through solutions using the Alkimii platform

• Ensure every interaction reflects the high standards of service our customers expect

• Work closely with the wider team to improve the customer experience

• Help customers get the most value from the platform by understanding how they use it in their operations

What success looks like in your first months

• You feel confident supporting customers and navigating the Alkimii platform

• Customers receive quick, helpful and friendly responses to their queries

• You build strong relationships with customers and become a trusted point of contact

• You contribute ideas to improve the support experience and internal processes

We think you’ll thrive in this role if you:

• Have previous experience in customer service or a customer-facing role

• Have experience working in hospitality or enjoy working with hospitality businesses

• Are organised and comfortable managing multiple conversations and priorities

• Communicate clearly and enjoy helping people solve problems

• Are proactive, curious and eager to learn new technology

Requirements

• Strong computer and technical skills

• Fluent written and spoken English

• Excellent communication and attention to detail

• Eligibility to work full-time in Ireland

What you can expect from us

💰Full time competitive salary

💲Clevercards - Employee Benefits

🩺 Wellbeing programs, learning and growth opportunities

🧘 ♀️ Flexible working week, because we take seriously the productivity and wellbeing of our team

🚀 You will work on meaningful and challenging tasks in a relaxed yet supportive environment.

🙋 4,000 Employee Referral Program

🌅 Work in a beautiful building located on Skerries Harbour overlooking the pier! we get the best sunsets!

👯 Quarterly team meet-ups & annual gathering

Why join Alkimii?

We’re a team that cares deeply about our customers and about each other.

Our culture is built on kindness, curiosity and ownership, and we’re always looking for ways to improve how we work and how we support hospitality teams around the world.

If you enjoy solving problems, helping people and being part of a growing company where your ideas matter, we’d love to hear from you.

Before you apply, we feel it’s important that you know a bit more about us…

We:

• Enjoy being up early enough to see the sunrise
• Appreciate a good barista coffee
• Discipline ourselves with morning workouts
• Feed our curiosity with a good book
• Don’t take ourselves too seriously
• Constantly ask ourselves how we can make it easier for our customers
• Love long walks on the beach (yes, really!)