Dispute Resolution Analyst
This
position is designated as a Controlled Function 8 (CF-8) under the
Central Bank of Ireland’s Fitness and Probity Regime. In this role, you will
act as an adjudicator for customer complaints, ensuring fair, transparent, and regulatory-compliant
outcomes.
Interactive Brokers Ireland Limited ("IBIE")
is looking for an individual to investigate and adjudicate on client complaints
in a manner which is fair, professional and in compliance with regulatory
requirements and internal policies.
The candidate should have an in-depth knowledge of the
MIFID and other key Central Bank of Ireland regulations and the
complaints handling requirements contain therein. The candidate should possess
knowledge of futures, options, CFDs and equities markets. The candidate must
satisfy the Minimum Competency Code requirements for complaints adjudication.
Key Responsibilities
- Present
a resolution for complaints which may relate to a variety of topics such
as: -
- Order
routing, order status or execution inquiries such as non-execution,
delayed or erroneous execution - Funding
issues such as deposit or withdrawal delays, third party fees on funding
and processing of position transfers - Statement
and tax issues such as dividend reporting, cost basis issues and tax
reporting discrepancies or - Level
of satisfaction with customer service received
- Order
- Ensure
complaints are handled in a manner which is both fair and in compliance
with the Consumer Protection Code - Compose
clear and concise summaries of issues which require escalation internally,
either to the Programming Department, Senior Management, Legal Department
or Compliance Department - Compile
Management Information and trend analysis for the Compliance Department - Assist
other IBKR entities in resolving complaints if necessary.
Qualifications & Experience:
- Bachelor's
or advanced degree in Finance, Law, Economics, Business Administration or
other related field - Licentiate
or Fellow of the Association of Compliance Officers in Ireland, Solicitor
Member of the Law Society of Ireland or Barrister-at-Law called to the Bar
of Ireland - Must
hold the legal qualifications/compliance license – Diploma in Compliance
from the Institute of Bankers, Licentiate of Compliance Institute (LCI) - Up to
date CPD and at least 2 years relevant complaints handling experience - Minimum
of 2 years financial services industry experience preferred - Strong
interpersonal, verbal and written communication skills - Working
knowledge of PC technologies including Microsoft Office applications
What We Offer
- Hybrid
working model (4 days in office). Office location - North Dock One, 91/92
North Wall Quay, Dublin, D01 H7V7 - Competitive
compensation packages including private healthcare, pension, life
insurance, income protection, discretionary annual bonus. - Global
Employee Assistance Program - Cycle
to work scheme & Tax Saver commute scheme - Free
lunch for all employees working from the office of a value up to 14.50
euro per day.
This
position is designated as a Controlled Function 8 (CF-8) under the
Central Bank of Ireland’s Fitness and Probity Regime. In this role, you will
act as an adjudicator for customer complaints, ensuring fair, transparent, and regulatory-compliant
outcomes.
Interactive Brokers Ireland Limited ("IBIE")
is looking for an individual to investigate and adjudicate on client complaints
in a manner which is fair, professional and in compliance with regulatory
requirements and internal policies.
The candidate should have an in-depth knowledge of the
MIFID and other key Central Bank of Ireland regulations and the
complaints handling requirements contain therein. The candidate should possess
knowledge of futures, options, CFDs and equities markets. The candidate must
satisfy the Minimum Competency Code requirements for complaints adjudication.
Key Responsibilities
- Present
a resolution for complaints which may relate to a variety of topics such
as: -
- Order
routing, order status or execution inquiries such as non-execution,
delayed or erroneous execution - Funding
issues such as deposit or withdrawal delays, third party fees on funding
and processing of position transfers - Statement
and tax issues such as dividend reporting, cost basis issues and tax
reporting discrepancies or - Level
of satisfaction with customer service received
- Order
- Ensure
complaints are handled in a manner which is both fair and in compliance
with the Consumer Protection Code - Compose
clear and concise summaries of issues which require escalation internally,
either to the Programming Department, Senior Management, Legal Department
or Compliance Department - Compile
Management Information and trend analysis for the Compliance Department - Assist
other IBKR entities in resolving complaints if necessary.
Qualifications & Experience:
- Bachelor's
or advanced degree in Finance, Law, Economics, Business Administration or
other related field - Licentiate
or Fellow of the Association of Compliance Officers in Ireland, Solicitor
Member of the Law Society of Ireland or Barrister-at-Law called to the Bar
of Ireland - Must
hold the legal qualifications/compliance license – Diploma in Compliance
from the Institute of Bankers, Licentiate of Compliance Institute (LCI) - Up to
date CPD and at least 2 years relevant complaints handling experience - Minimum
of 2 years financial services industry experience preferred - Strong
interpersonal, verbal and written communication skills - Working
knowledge of PC technologies including Microsoft Office applications
What We Offer
- Hybrid
working model (4 days in office). Office location - North Dock One, 91/92
North Wall Quay, Dublin, D01 H7V7 - Competitive
compensation packages including private healthcare, pension, life
insurance, income protection, discretionary annual bonus. - Global
Employee Assistance Program - Cycle
to work scheme & Tax Saver commute scheme - Free
lunch for all employees working from the office of a value up to 14.50
euro per day.
