Graduate IT Support & Digital Solutions Analyst
Fehily Timoney and Company (FT) is one of Ireland’s largest Irish owned consultants with centres of excellence in Sustainable Infrastructure, Circular Economy & Environment, and Energy & Planning.
As part of our continued investment in digital tools, IT systems, and automation, we are seeking a Graduate IT Support & Digital Solutions Analyst to join our Cork office.
This is an exciting graduate opportunity for someone with an interest in IT support, digital tools, automation, and AI.
The role combines hands‑on day‑to‑day IT support with opportunities to assist in digital solutions, automation initiatives, AI tools, and knowledge sharing across the business. You will work closely with the Digital Solutions & IT Manager, gaining real‑world experience in a professional services environment.
This role offers an excellent foundation for a long‑term career in IT and digital transformation.
What would my main responsibilities be in this role?
IT Support & Operations
- Provide first‑line IT support for day‑to‑day user queries
- Set up and prepare laptops and IT equipment for new starters and planned replacement cycles
- Support onboarding and offboarding from an IT perspective
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Assist with password resets, MFA queries, and access requests
- Troubleshoot basic hardware, software, and connectivity issues
- Maintain IT asset records and basic documentation, escalating issues where required
- Software & Licence Support
- Install approved software on company devices
- Assist with tracking software licences and managing user access
Digital Solutions, Automation & AI
- Assist with simple automation tasks using Python or other approved scripting tools
- Support the testing and day‑to‑day use of approved AI tools (e.g. Microsoft Copilot)
- Help document digital solutions, automation scripts, and workflows
- Support the responsible and secure use of AI tools in line with company policies and data protection requirements
- Knowledge Sharing & Presentations
Help prepare and deliver short presentations, demos, or walkthroughs on:– IT systems and processes– Microsoft 365 tools– Approved digital and AI tools
- Assist with IT induction material, refresher sessions, and lunchtime knowledge‑sharing talks
- Convert common IT queries into simple guidance materials such as slides, quick guides, FAQs, or demos
- Work with the Digital Solutions & IT Manager to ensure materials are clear, user‑friendly, and compliant
Learning & Development
- Learn the IT systems, digital tools, and platforms used across Fehily Timoney
- Build confidence presenting technical information to small groups with guidance
- Contribute to improving IT processes and documentation
- Gradually take on additional responsibility as skills and experience develop
Skills / QualificationsAm I the right person for the role?
Essential:
- Degree (or near completion) in IT, Computer Science, Software Engineering, or a related discipline
- Basic knowledge of Windows operating systems and Microsoft 365
- Basic programming knowledge (Python preferred)
- Strong interest in IT, digital tools, automation, and AI
- Good communication skills and willingness to support colleagues
Desirable:
- Placement, internship, or part‑time experience in an IT or technical role
- Exposure to Power Automate, Power Platform, PowerShell, or GitHub
- Interest or experience in presenting or peer knowledge sharing
Why Join FT?Join our team and enjoy a premium benefits package that features:
Continuous Professional DevelopmentWe’re passionate about helping you grow, providing resources and training opportunities for ongoing professional development and to encourage your creative thinking. Team members have 5 CPD learning days per year. FT’s commitment to CPD is recognised through our CPD Accredited Employer standard.
Employee ExperienceWhen you join FT, you’re becoming part of a vibrant community – not just a workplace – where continuous learning, personal growth and development are at the core of what we do. We are committed to offering clear careers paths, goal setting support and meaningful opportunities for achievement. Beyond professional development, we also provide a diverse and enriching experience, including chances to get involved in climate action and sustainability, fundraising and volunteering. We offer sports and social events throughout the year.
Equality, Diversity and InclusionIn FT, we don’t just talk about equality—we live it through our vibrant culture that celebrates diversity, promotes inclusion, and prioritises your wellbeing with dedicated programs. FT is proud of our commitment and is accredited for inclusive and diverse practices.
Family BenefitsWe view employees as individuals with full and busy lives outside of the workplace. We aim to celebrate life’s joyful moments and provide support during challenging times. That’s why we offer leave for important personal milestones such as getting married, buying a house and flexible parental leave. We also provide compassionate leave and paid sick leave when needed. In recognition of special occasions, FT offers gifts to employees celebrating their nuptials and welcoming a new baby.
FinancialFT offer competitive compensation packages, full support for professional membership fees, and gifts each year to show our appreciation for all staff contributions. Complimentary parking is available at each of our offices.
WellbeingWe believe that true wellbeing encompasses both physical and mental health. To support this, we offer a variety of wellbeing benefits including a health and lifestyle contribution that can be used to meet your personal and family health needs – recognising that wellbeing looks different for everyone.Employees in our Dublin office can enjoy complimentary gym membership, and all staff have access to flu vaccines and regular health screenings. We also offer a bike to work scheme, an Employee Assistance Programme, and support from our inhouse mental health first aid team.
Work Life BalanceAt FT we understand that a healthy work-life balance is essential to a positive, productive and healthy work environment. That’s why FT offers a flexible range of benefits designed to support our employees’ wellbeing including early weekend starts with shorter Fridays, hot desking in our offices, hybrid working options, flexi start system, 22 to 31 days annual leave and 4 company days per year.
Fehily Timoney and Company (FT) is one of Ireland’s largest Irish owned consultants with centres of excellence in Sustainable Infrastructure, Circular Economy & Environment, and Energy & Planning.
As part of our continued investment in digital tools, IT systems, and automation, we are seeking a Graduate IT Support & Digital Solutions Analyst to join our Cork office.
This is an exciting graduate opportunity for someone with an interest in IT support, digital tools, automation, and AI.
The role combines hands‑on day‑to‑day IT support with opportunities to assist in digital solutions, automation initiatives, AI tools, and knowledge sharing across the business. You will work closely with the Digital Solutions & IT Manager, gaining real‑world experience in a professional services environment.
This role offers an excellent foundation for a long‑term career in IT and digital transformation.
What would my main responsibilities be in this role?
IT Support & Operations
- Provide first‑line IT support for day‑to‑day user queries
- Set up and prepare laptops and IT equipment for new starters and planned replacement cycles
- Support onboarding and offboarding from an IT perspective
- Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Assist with password resets, MFA queries, and access requests
- Troubleshoot basic hardware, software, and connectivity issues
- Maintain IT asset records and basic documentation, escalating issues where required
- Software & Licence Support
- Install approved software on company devices
- Assist with tracking software licences and managing user access
Digital Solutions, Automation & AI
- Assist with simple automation tasks using Python or other approved scripting tools
- Support the testing and day‑to‑day use of approved AI tools (e.g. Microsoft Copilot)
- Help document digital solutions, automation scripts, and workflows
- Support the responsible and secure use of AI tools in line with company policies and data protection requirements
- Knowledge Sharing & Presentations
Help prepare and deliver short presentations, demos, or walkthroughs on:– IT systems and processes– Microsoft 365 tools– Approved digital and AI tools
- Assist with IT induction material, refresher sessions, and lunchtime knowledge‑sharing talks
- Convert common IT queries into simple guidance materials such as slides, quick guides, FAQs, or demos
- Work with the Digital Solutions & IT Manager to ensure materials are clear, user‑friendly, and compliant
Learning & Development
- Learn the IT systems, digital tools, and platforms used across Fehily Timoney
- Build confidence presenting technical information to small groups with guidance
- Contribute to improving IT processes and documentation
- Gradually take on additional responsibility as skills and experience develop
Skills / QualificationsAm I the right person for the role?
Essential:
- Degree (or near completion) in IT, Computer Science, Software Engineering, or a related discipline
- Basic knowledge of Windows operating systems and Microsoft 365
- Basic programming knowledge (Python preferred)
- Strong interest in IT, digital tools, automation, and AI
- Good communication skills and willingness to support colleagues
Desirable:
- Placement, internship, or part‑time experience in an IT or technical role
- Exposure to Power Automate, Power Platform, PowerShell, or GitHub
- Interest or experience in presenting or peer knowledge sharing
Why Join FT?Join our team and enjoy a premium benefits package that features:
Continuous Professional DevelopmentWe’re passionate about helping you grow, providing resources and training opportunities for ongoing professional development and to encourage your creative thinking. Team members have 5 CPD learning days per year. FT’s commitment to CPD is recognised through our CPD Accredited Employer standard.
Employee ExperienceWhen you join FT, you’re becoming part of a vibrant community – not just a workplace – where continuous learning, personal growth and development are at the core of what we do. We are committed to offering clear careers paths, goal setting support and meaningful opportunities for achievement. Beyond professional development, we also provide a diverse and enriching experience, including chances to get involved in climate action and sustainability, fundraising and volunteering. We offer sports and social events throughout the year.
Equality, Diversity and InclusionIn FT, we don’t just talk about equality—we live it through our vibrant culture that celebrates diversity, promotes inclusion, and prioritises your wellbeing with dedicated programs. FT is proud of our commitment and is accredited for inclusive and diverse practices.
Family BenefitsWe view employees as individuals with full and busy lives outside of the workplace. We aim to celebrate life’s joyful moments and provide support during challenging times. That’s why we offer leave for important personal milestones such as getting married, buying a house and flexible parental leave. We also provide compassionate leave and paid sick leave when needed. In recognition of special occasions, FT offers gifts to employees celebrating their nuptials and welcoming a new baby.
FinancialFT offer competitive compensation packages, full support for professional membership fees, and gifts each year to show our appreciation for all staff contributions. Complimentary parking is available at each of our offices.
WellbeingWe believe that true wellbeing encompasses both physical and mental health. To support this, we offer a variety of wellbeing benefits including a health and lifestyle contribution that can be used to meet your personal and family health needs – recognising that wellbeing looks different for everyone.Employees in our Dublin office can enjoy complimentary gym membership, and all staff have access to flu vaccines and regular health screenings. We also offer a bike to work scheme, an Employee Assistance Programme, and support from our inhouse mental health first aid team.
Work Life BalanceAt FT we understand that a healthy work-life balance is essential to a positive, productive and healthy work environment. That’s why FT offers a flexible range of benefits designed to support our employees’ wellbeing including early weekend starts with shorter Fridays, hot desking in our offices, hybrid working options, flexi start system, 22 to 31 days annual leave and 4 company days per year.
