IT Onsite Support (Cork, 1st/2nd Level Support, Part-time, Weekend)

Tasks and Responsibilities

• Maintain the integrity of all computer workstations and associated software within the organization
• Act as the main point of contact for employees who are experiencing computer issues
• Ongoing maintenance and future planning needs of the company's desktop infrastructure
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Resolve software, hardware and device issues reported by the end users
• Installation, configuration and ongoing usability of desktop hardware and software
• IT support relating to technical issues involving Connect client

Tasks and Responsibilities

• A strong understanding of Information Technology; trends, products and solutions
• Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
• Customer focused with a passion and drive for customer satisfaction and delivering business values
• Friendly, supportive and flexible personality with quick learning ability
• Solid problem solving and analytical skills
• Ability to work independently as well as willing to follow directions and best practices
• Great communication and interpersonal skills
• Good team player with planning and organizing skills
• ITIL certification is an advantage
• Fluent English both written and verbally are strongly required
• Successful candidates have to declare Criminal record extract not older than three months