IT Technical support Admin (Graduate)

COMPANY OVERVIEW

 ffh Management
Services Limited based in Dublin delivers shared services to Fairfax group companies
covering IT infrastructure, systems and business applications, group financial
reporting and oversight, investment and reinsurance accounting, due diligence,
integration of newly acquired companies and financial advisory & corporate
governance consultancy. The ffh
Dublin office has 75 people, and this relatively low headcount ensures that ffh remains a supportive, collaborative,
social environment with vast opportunities to make an impact on its operating
companies.

Fairfax Financial
Holdings Limited is a financial services holding company which, through its
subsidiaries, is engaged in property and casualty insurance and reinsurance and
investment management. Fairfax underwrites over $33 billion in premium and has
operations throughout the world. Fairfax is listed on the Toronto Stock
Exchange.

PURPOSE OF THE ROLE:

The role provides support to business users in the Dublin office and
our global client companies:

•        Monitoring and support of the
  technology platform for local and global clients.
•        Engaging with clients to
  troubleshoot issues, ensuring service levels are maintained.
•       Supporting areas for
  improvement and upgrade on the technology platform.

MAIN DUTIES/RESPONSIBILITIES INCLUDE: 

Client Service Support

·      
Provide technology support,
assisting with queries raised by local and global clients.

·      
Manage tickets through a
helpdesk ticketing system (JIRA).

·      
Proactively review, action,
monitor service requests from clients to ensure successful resolution.

·      
Administer access to systems.

·      
Build and rollout of end user
devices.

·      
Understand business users pain
points and assistance in addressing these.

·      
Test and sign off on the
delivered solutions.

·      
Assist in updates to systems,
applications and processes for existing and new clients.

RELATIONSHIP WITH OTHER STAKEHOLDERS &
PARTIES: 

·      
Reporting to the Technology
Manager.

·      
Working with and having the
support of the members of the IT Infrastructure team.

·      
Regular/weekly meetings will
take place with manager to discuss progress.

·      
Regular team meetings will take
place.

COMPETENCIES

•        Innovative and embraces
  continuous improvement with strong problem-solving skills.
•        Adaptable to manage multiple
  demands with prioritisation to achieve desired outcomes.
•        Communicates in a confident,
  clear and succinct manner, verbally and in writing.
•        Can work both independently and
  collaboratively to achieve individual, team goals.
•        Provides Excellent Client
  Service.
•        Fluent English (written and
  spoken).

SKILLS AND EXPERIENCE

• Knowledge from studies or experience across the following areas:
•        Windows, Microsoft Office 365,
  CoPilot & Azure administration.
•        Windows Server, Active
  Directory.
•         IT projects.
•       Ticketing systems.
•        Cybersecurity principles.
•        Patching Cycles and
  Vulnerability Management.
•         Experience working in a
  customer focused service environment.

NATURE & LOCATION OF ROLE: 

•        5 days per week.
•        Current hybrid working model
  (mandatory attendance Tuesday and Wednesday in the office in Dublin). Days may
  vary depending on business needs.