Member Services Representative (MSR)

DATE:
 June 2026

JOB
TITLE: Member Services Representative

TERM:
Permanent Full Time, 37.5 hours a week. 6 day rota basis, Monday to Saturday,
working two of every three Saturdays

OFFICE:
Mainguard St./Westside.

REPORTS
TO (MANAGER): Office Supervisor

QUALIFICATIONS:

Good Standard of Education / QFA Qualified
or willing to study for QFA

OVERALL PURPOSE OF THE JOB:

Provides superior and quality member service. Provides
members efficient and accurate transaction processing.

Sell
Credit Unions services and provide member referrals for services on a daily
basis.

KEY TASKS:

1.      
Operate as teller to serve the Credit
Unions members by:

o   
Accepting savings/deposits/loan repayments
and withdrawals, verifying cash & signatures.

o   
Dealing and processing Foreign Exchange
transactions.

o   
Confirming Members details.

o   
Providing additional members services
including Foreign Exchange

o   
Balances cash daily

o   
Accepting payments for all loans

o   
Administration work such as sending
statements, updating members records and other ad hoc projects.

2.       Escalation
of any issues that impact on customer services.

3.      
Makes concentrated effort to solve member
problems.

4.      
Promote and maintain positive relations
with all contacts, members and potential members.

5.      
Comply with all Credit Union policies and
procedures.

6.      
Flexible to work in any of our branches.

7.      
Any other duties as assigned.

KEY SKILLS

• Strong work ethic and be able to work on own
  initiative
• Flexible attitude and able to work as part of a small
  team.
• An excellent communicator and have the ability to
  communicate at all levels within the organisation.