Technical Operations Analyst

Company
Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial
services company headquartered in Greenwich, CT, USA, with offices in over 15
countries. We have been at the forefront of financial innovation for over four
decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the
clock on stocks, options, futures, currencies, bonds, and funds to clients in
over 200 countries and territories. We serve individual investors and
institutions, including financial advisors, hedge funds and introducing
brokers. Our advanced technology, competitive pricing, and global market help
our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for
six consecutive years. Join our dynamic, multi-national team and be a part of a
company that simplifies and enhances financial opportunities using
state-of-the-art technology.

This is a Hybrid
role (4 days in office /1 day remote) Office Location - North
Dock One, 91/92 North Wall Quay, Dublin, D01 H7V7

About your Team:

Interactive
Brokers seeks an individual to join our Technical Operations (TOPS) team in
Dublin. To offer the finest online trading experience in the world, Interactive
Brokers' TOPS team monitors and provides global operational support for our
applications, systems, and other critical business technology 24/7/365.

 What will be your responsibilities
within IBKR: 

·      
Monitor the health of
applications, networks, and systems underpinning the Interactive Brokers global
brokerage system. 

·      
Analyse, troubleshoot,
escalate and resolve brokerage system operational issues. 

·      
Participate in
Post-Incident review in collaboration with Software Development, customer
service and infrastructure teams. 

·      
Provide internal
2nd-level technical support to various teams. 

·      
Monitor batch
scheduled jobs while troubleshooting and escalating any delays or
failures. 

·      
Analyse existing
business workflows and participate in developing new process monitoring
tools. 

·      
Act as the primary
escalation point for all brokerage system technical issues.

·      
Investigate and triage
real time trade issues with internal and external parties.

 What required skill’s you need:

·      
Strong communication
skills, and must be fluent in English. 

·      
A
Bachelor’s Degree or apprenticeship in a technical discipline

·      
A working knowledge of
general computing and networking concepts. 

·      
Experience working
with Linux operating systems.

·      
The ability to analyse
and solve problems promptly and accurately in a fast-paced environment.

·      
Ability to work
occasional weekends and day/night shifts.

Preferred Skills:

·      
Knowledge of the
securities and commodities markets.

·      
Prior experience in
retail or institutional trade support

·      
Previous experience
with scripting languages (e.g., Shell, Perl, Python) 

·      
Desire to explore and
learn new concepts, systems and technologies. 

 To be successful in this position,
you will have the following: 

·      
A strong desire to
expand your financial and technical knowledge base.

·      
Self-motivated and
able to handle tasks with minimal supervision.

·      
Superb analytical and
problem-solving skills.

·      
Excellent
collaboration and communication skills.

·      
Outstanding time
management skills.

Company Benefits & Perks

• Office location: North Dock One, 91/92 North Wall Quay, Dublin, D01
  H7V7 (4 days in office)
• Competitive compensation packages including private healthcare,
  pension, life insurance, income protection, and discretionary annual bonus
• Global Employee Assistance Program
• Cycle to work scheme and Tax Saver commute scheme
• Free lunch for all employees working from the office, up to a value
  of 14.50 per day
• Education reimbursement and learning opportunities