Account Specialist
WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND THE TEAM:The Account Specialist, Vendor Retention is responsible for meeting or exceeding team expectations for retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s SMB vendors, the Account Specialists on our Vendor Retention team are responsible for a team based queue of accounts and provide reactive services to help paying vendors stay on track and see success on the TKWW platform(s). RESPONSIBILITIES:
- Serve as the primary inbound point of contact for TKWW Paid Vendors.
- Ensure timely and successful delivery of TKWW solutions according to Vendor needs and objectives, including the management of auto renewals, handling both overt and subtle cancellation requests.
- Track and report on all activity and results in our CRM, Salesforce, as well as ensure accurate customer account information.
- Use, track, and solve tickets in Salesforce from partner teams, Vendors, and sales teams.
- Achieve expansion, renewal, & winback goals through educating customers on the value of our WeddingPro program and services
- Ensure adherence to all prescribed call metrics, including but not limited to agent state, availability times, average handle time, inbound call adherence, and outbound call/email campaigns.
- Remain 100% compliant with all data, record-keeping, and reporting requests.
- Other projects/duties as assigned.
SUCCESSFUL CANDIDATES HAVE:
- 1+ year in a sales revenue-responsible role with outcome-based performance expectations.
- Experience in a sales quota or other individual metrics accountability environment
- Sales/renewal/retention/support/cancellation experience in a B2B setting
- Experience managing a large book of business with Accounts across multiple verticals/categories
- Comfortable with direct accountability for individual and team outcomes
- Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
- Excellent written and verbal communication skills
- Proven customer service and relationship building skills, including the ability to de-escalate sensitive conversations with customers via phone and email
- Thrives in a high-pace and collaborative team environment
- Quantitative and analytical skills
- Comfortable with change, ambiguity, and decision-making with incomplete information
- Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound proactive outreach
IT'S A BONUS IF:
- Consulting or coaching experience with small, medium-sized businesses
- SaaS, online marketplace, and/or online advertising experience
- Salesforce CRM and reporting
What to Expect:
- Start Date: March 2nd 2026
- In-Office Assessment: will take place at our office on February 4th and is expected to last 2–3 hours.
Please check your inbox (and your spam folder) for all the details and what comes next.
WORK MODEL:
This role is based in our Galway office. To support onboarding and team integration, you’ll work onsite five days a week for the first 3–6 months. After this initial period, the standard schedule will transition to a hybrid model of two in-office days per week - Monday and Tuesday
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
- Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
WHAT WE DO MATTERS:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND THE TEAM:The Account Specialist, Vendor Retention is responsible for meeting or exceeding team expectations for retention among the TKWW WeddingPro (vendor) base. As the primary business consultants to TKWW’s SMB vendors, the Account Specialists on our Vendor Retention team are responsible for a team based queue of accounts and provide reactive services to help paying vendors stay on track and see success on the TKWW platform(s). RESPONSIBILITIES:
- Serve as the primary inbound point of contact for TKWW Paid Vendors.
- Ensure timely and successful delivery of TKWW solutions according to Vendor needs and objectives, including the management of auto renewals, handling both overt and subtle cancellation requests.
- Track and report on all activity and results in our CRM, Salesforce, as well as ensure accurate customer account information.
- Use, track, and solve tickets in Salesforce from partner teams, Vendors, and sales teams.
- Achieve expansion, renewal, & winback goals through educating customers on the value of our WeddingPro program and services
- Ensure adherence to all prescribed call metrics, including but not limited to agent state, availability times, average handle time, inbound call adherence, and outbound call/email campaigns.
- Remain 100% compliant with all data, record-keeping, and reporting requests.
- Other projects/duties as assigned.
SUCCESSFUL CANDIDATES HAVE:
- 1+ year in a sales revenue-responsible role with outcome-based performance expectations.
- Experience in a sales quota or other individual metrics accountability environment
- Sales/renewal/retention/support/cancellation experience in a B2B setting
- Experience managing a large book of business with Accounts across multiple verticals/categories
- Comfortable with direct accountability for individual and team outcomes
- Proven influencing and problem-solving skills. Can get customers to “yes” in multiple situations using multiple tools
- Excellent written and verbal communication skills
- Proven customer service and relationship building skills, including the ability to de-escalate sensitive conversations with customers via phone and email
- Thrives in a high-pace and collaborative team environment
- Quantitative and analytical skills
- Comfortable with change, ambiguity, and decision-making with incomplete information
- Ability to prioritize and stay organized while balancing inbound client requests/questions and outbound proactive outreach
IT'S A BONUS IF:
- Consulting or coaching experience with small, medium-sized businesses
- SaaS, online marketplace, and/or online advertising experience
- Salesforce CRM and reporting
What to Expect:
- Start Date: March 2nd 2026
- In-Office Assessment: will take place at our office on February 4th and is expected to last 2–3 hours.
Please check your inbox (and your spam folder) for all the details and what comes next.
WORK MODEL:
This role is based in our Galway office. To support onboarding and team integration, you’ll work onsite five days a week for the first 3–6 months. After this initial period, the standard schedule will transition to a hybrid model of two in-office days per week - Monday and Tuesday
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.
WHAT WE LOVE ABOUT YOU:
- Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
- Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
- Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
- Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.
- For Together@TKWW-eligible roles, this includes regular in-office time to foster collaboration and connection.
- For roles not eligible for in-office expectations, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
