Duty Manager

Duty Manager

We are seeking a capable and proactive Duty Manager to support the daily operations of a busy IPAS Centre. This is a hands-on role working closely with residents, staff, and management to ensure protocols are followed and issues are resolved professionally.

Hours:

• 15–30 hours per week

• 8-hour shifts

• Shifts scheduled across weekdays and weekends

• Flexible days
  

Key Responsibilities:

• Overseeing day-to-day centre operations during assigned shifts

• Supervising reception and resident-facing areas

• Handling incidents, complaints, and resident queries calmly and effectively

• Applying de-escalation techniques and maintaining a safe environment

• Enforcing centre policies and operational protocols

• Completing all administrative duties, including reports and logs

• Confident use of Microsoft Office (Excel, Word, Outlook) and basic Google Drive tools

• Conducting regular checks around the property

• Maintaining professional presentation in line with dress and grooming policy

• Supporting and escalating issues to management where required
  
  

Requirements:

• Strong administrative and organisational skills

• Excellent communication and interpersonal abilities

• Experience working in a busy, resident-facing environment

• Ability to work confidently with a vulnerable population

• Proven de-escalation skills and sound judgement

• Professional appearance and conduct at all times

• Flexible availability, including weekends
  
  

If you are organised, calm under pressure, and comfortable taking responsibility in a fast-paced setting, we would be glad to hear from you.