Graduate — Technical Support
Hikvision UK & Ireland | Graduate Scheme 2026
Location: Dublin, Ireland
Contract: Full-time, Graduate Programme 2026 intake
Languages: Fluent English and Mandarin (written and spoken)
About Hikvision
Hikvision is a world-leading provider of security products and solutions, with technology spanning video security, access control, intruder alarms and AIoT. Our UK & Ireland business supports one of the most dynamic channel partner networks in the industry. Our Graduate Scheme offers structured development, mentoring and real responsibility from day one.
The Role
Join our Technical Support team and become the technical face of Hikvision to our Irish distributor network. You'll troubleshoot real-world security technology, deliver training, and feed market insight directly to our global R&D teams — helping shape the products used by millions worldwide. Ideal for a recent graduate in engineering, computing, networking or a related technical discipline.
What You'll Do
- Resolve technical issues raised by distributors and sub-distributors, and share case learnings across the team
- Deliver Hikvision software and hardware training — operation, installation, commissioning and maintenance — to partners
- Gather regional product requirements and quality feedback, escalating to headquarters Technical Support and R&D teams to drive product improvement
- Support new product launches through training sessions, roadshows and exhibitions
- Provide product consultation and selection guidance to channel partners
What We're Looking For
- Fluent English and Mandarin, both written and spoken
- Foundation knowledge of networking and IT
- Confident with Microsoft Office (Excel, Word, PowerPoint)
- Strong communication and interpersonal skills
You'll Thrive Here If You Have
- The ability to explain complex technologies clearly
- An aptitude for learning new technologies quickly
- Excellent analytical, problem-solving and detail-oriented troubleshooting skills
- Flexibility to work onsite or in the office, with willingness to travel at short notice
- A collaborative approach across diverse teams (Product, Channel Sales and beyond)
What We Offer
- A structured two-year graduate development programme with mentoring and rotational exposure
- Competitive graduate salary and benefits package
- Full training on Hikvision technologies and professional skills development
- A diverse, international team environment
How to Apply
To apply, please send your CV and a short cover note to the Hikvision UK & Ireland HR team at career.uk@hikvision.com, stating the role title in the subject line. Applications are reviewed on a rolling basis — early application is encouraged.
Hikvision is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community. Fluency in English and Mandarin is a genuine occupational requirement of this role, reflecting the language needs of the distributors and partners the role supports.
Sectors
Sectors
Hikvision UK & Ireland | Graduate Scheme 2026
Location: Dublin, Ireland
Contract: Full-time, Graduate Programme 2026 intake
Languages: Fluent English and Mandarin (written and spoken)
About Hikvision
Hikvision is a world-leading provider of security products and solutions, with technology spanning video security, access control, intruder alarms and AIoT. Our UK & Ireland business supports one of the most dynamic channel partner networks in the industry. Our Graduate Scheme offers structured development, mentoring and real responsibility from day one.
The Role
Join our Technical Support team and become the technical face of Hikvision to our Irish distributor network. You'll troubleshoot real-world security technology, deliver training, and feed market insight directly to our global R&D teams — helping shape the products used by millions worldwide. Ideal for a recent graduate in engineering, computing, networking or a related technical discipline.
What You'll Do
- Resolve technical issues raised by distributors and sub-distributors, and share case learnings across the team
- Deliver Hikvision software and hardware training — operation, installation, commissioning and maintenance — to partners
- Gather regional product requirements and quality feedback, escalating to headquarters Technical Support and R&D teams to drive product improvement
- Support new product launches through training sessions, roadshows and exhibitions
- Provide product consultation and selection guidance to channel partners
What We're Looking For
- Fluent English and Mandarin, both written and spoken
- Foundation knowledge of networking and IT
- Confident with Microsoft Office (Excel, Word, PowerPoint)
- Strong communication and interpersonal skills
You'll Thrive Here If You Have
- The ability to explain complex technologies clearly
- An aptitude for learning new technologies quickly
- Excellent analytical, problem-solving and detail-oriented troubleshooting skills
- Flexibility to work onsite or in the office, with willingness to travel at short notice
- A collaborative approach across diverse teams (Product, Channel Sales and beyond)
What We Offer
- A structured two-year graduate development programme with mentoring and rotational exposure
- Competitive graduate salary and benefits package
- Full training on Hikvision technologies and professional skills development
- A diverse, international team environment
How to Apply
To apply, please send your CV and a short cover note to the Hikvision UK & Ireland HR team at career.uk@hikvision.com, stating the role title in the subject line. Applications are reviewed on a rolling basis — early application is encouraged.
Hikvision is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the Traveller community. Fluency in English and Mandarin is a genuine occupational requirement of this role, reflecting the language needs of the distributors and partners the role supports.
