ICT Graduate

Who we are

Tourism Ireland is responsible for marketing the island of Ireland overseas as a holiday and business events destination.

It was established as one of the “six areas of co-operation” under the framework of the Belfast Agreement of Good Friday 1998. Our remit is to increase tourism to the island of Ireland and to support Northern Ireland to realise its tourism potential.

We deliver world-class marketing programmes in over 15 markets across the world. Our global campaigns create 1.2 billion quality opportunities to see (reach) each year and our publicity activity creates 1.6 billion opportunities to see. Our extensive and targeted programme of activity includes advertising, publicity, digital marketing, social and Gen AI, as well as co-operative promotions with airlines, sea carriers and other key travel partners – reaching potential visitors in the channels where they research holidays today.

Our Graduate Programme

The Global Graduate Programme offers an exciting opportunity to get hands-on experience within a world-class marketing organisation. As part of our programme, you will be an active and valued member of a professional and dynamic team in one of 11 locations. You will receive on-the-job learning and guided mentoring from our highly experienced teams while having access to global markets, trade events, and, most importantly, career-building opportunities.

Tourism Ireland is proud of our inclusive culture, where diverse perspectives are valued and everyone is encouraged to contribute, innovate and grow. Our work combines creativity, technology and insight to showcase the island of Ireland to the world and make a positive impact on communities across the island.

Further Key Benefits

• Full salary, as advertised, with paid Annual and public holidays

• Paid business expenses

• Opportunity for hybrid working

• Access to Flexi Working Time and TOIL (Time off in Lieu)

• Full IT equipment provided for the duration of the Graduate Programme

• Wellness support services including confidential employee assistance programme EAP

• If offered a role in an overseas office, Tourism Ireland will

  • Cover the cost of your initial flight to the market and your return flight at the end of the Graduate Programme

  • Cover the cost of two weeks' temporary accommodation upon arrival to the market

  • Support and cover the cost of the relevant Visa required (Canada IEC/USA J1 only)

Note: This role may involve some travel and occasional work outside of regular hours, including evenings and weekends, as required

Key Results Area

Tourism Ireland’s Information and Communication Technology (ICT) Department is responsible for the implementation, configuration and support of Corporate ICT infrastructure, the development and support of business systems and ICT Corporate Compliance including ICT Security, Data Protection and Software Licensing.

As an ICT graduate you will support the delivery, maintenance and continuous improvement of the organisation's ICT services while undertaking a structured two-year development programme. The role provides practical experience across a broad range of technologies and ICT functions, enabling you to develop technical, analytical and customer service skills within a professional environment.

You will assist with end-user support, device management, cybersecurity, business applications, collaboration platforms and reporting solutions, gaining exposure to key Microsoft technologies including Microsoft Intune, Microsoft Defender for Endpoint, SharePoint Online, Microsoft Dynamics and Power BI. You will actively contribute to the implementation of ICT projects, software deployments, system administration activities and the provision of remote and on-site technical support to users across the organisation.

In the role, you will work closely with colleagues across the business to help maintain secure, reliable and efficient ICT services while being given the opportunity to develop the knowledge and experience required for a successful career in information technology.

Key Responsibilities

• Provide first and second-line ICT support to end users via remote and on-site methods.

• Assist with software installation, configuration, testing and troubleshooting.

• Assist with gathering application requirements

• Support device management and compliance activities using Microsoft Intune.

• Assist with endpoint security monitoring and remediation using Microsoft Defender for Endpoint.

• Support the administration and development of SharePoint Online sites.

• Assist in the creation and maintenance of Power BI reports and dashboards to support business decision-making.

• Participate in ICT projects, system upgrades and digital transformation initiatives.

• Document processes, update technical procedures and maintain accurate ICT records.

• Assist with user account administration, access management and security controls.

• Develop an understanding of ICT governance, cybersecurity, data protection and best practice standards.

Expected Outcomes

By the end of the two-year programme, the graduate will have had the opportunity to gain practical experience across core ICT disciplines, develop proficiency in Microsoft 365 technologies, and build the technical and professional skills necessary of an ICT or digital services professional.

Who we are looking for

Our Values

At Tourism Ireland, our values shape how we work and how we achieve success together. Candidates should be able to demonstrate, through examples from their academic, professional or personal experiences, how they embody the following values:

• Respect

• Collaboration

• Ownership

• Creativity

Skills & Attributes

We're looking for graduates who can provide evidence of:

• Ability to analyse problems, identify solutions and troubleshoot technical issues effectively

• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.

• Well-developed planning, organisational and time management skills.

• Interest and openness to change, innovation and new technology/ processes

• Strong digital proficiency, including Microsoft Office.

Essential

• Graduated, in 2026, or on track to graduate with a NFQ Level 8 of 2:2 (or equivalent) * in August 2027 with an undergraduate degree in ICT, Computer Science, Software Engineering/Development, Business Information Systems, Cyber Security or related ICT discipline.

• Be eligible to work in Northern Ireland under a full-time contract of employment for the full duration of the programme. Please note that Tourism Ireland is unable to provide visa sponsorship for this role.

§ Fluent English, both oral and written, is required.

• Proactive and self-motivated

• Strong attention to detail

• Professional and accountable

• Experience gained through academic studies, work placements, employment or personal projects in:

  • ICT System testing

  • Software patching

  • Installing, configuring and troubleshooting software

  • Providing technical support to users

• Knowledge of the following:

  • Microsoft Intune

  • Microsoft Defender for Endpoint

  • SharePoint Online

  • Power BI

  • MS Dynamics

  • Cybersecurity

  • Data Protection

  • Systems Analysis

Desirable

• Relevant continuous learning

• Related extracurricular activities

• AI compliance

Successful candidates, upon offer, will be required to provide academic transcripts, certificates, references and any other relevant supporting documentation. Successful candidates due to graduate in 2027 must provide final academic transcripts post-graduation, prior to commencing employment.

*Irish NFQ Level 8 (Honours Bachelor’s Degree or Higher Diploma), FHEQ Level 6 - England, Wales, and Northern Ireland, SCQF Level 10 – Scotland

Equal Opportunity

Tourism Ireland is an equal opportunity employer. We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.