Outreach Support Worker
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Outreach Support Worker
REPORTS TO: Community
Service Manager
Location: Dublin
Salary: €43,954.37
Job Description
The Support Worker is responsible for providing direct
support services to clients within Sonas. Ensuring best practice in the
delivery of support services and ensuring the needs of the clients and their
children are central to the service provided.
RESPONSIBILITY
1. Maintaining the highest standards of professionalism in
supporting and providing services to clients. Ensuring that an environment is
created which is conducive to the well-being of the clients.
2. Ensuring that the needs of clients are central to the
work of Sonas.
3. Undertaking and implementing needs assessments, risk
assessments and develop safety and support plans to address client needs
through the use of relevant Sonas tools.
4. Ensuring progression of the clients’ support plan through
an effective case management approach.
5. Keeping the Service Manager abreast of changes to client
needs or any significant issues relating to them.
6. Where working on Sonas sites, ensuring that a high
standard of cleanliness, housekeeping and hygiene is maintained.
7. Working in compliance with Sonas quality standards,
policies and procedures and ensuring the delivery of a quality, effective and
safe service to clients.
8. Making referrals or supporting clients in making
self-referrals as may be necessary.
9. Being an advocate for clients when appropriate and by
agreement.
10. Providing support and information to clients around
safety issues, legal matters in relation to domestic abuse, court accompaniment
and housing issues, as appropriate.
11. Liaising and developing links with appropriate agencies
for the purpose of referral, information and support, e.g. Gardaí, Legal
Professionals etc.
12. Ensuring effective teamwork with the service areas to
ensure that women and children are provided with an integrated domestic
violence service.
13. Ensuring that accurate and legible records and case
files are maintained and filed in accordance with the agreed standards.
Preparation and delivery of reports and statistics as required.
14. Ensuring adherence to Sonas and Tusla policies relating
to child protection. Sonas Domestic Violence Charity Outreach Support Worker
Job Description
15. Keeping professionally up to date and being informed of
developments in the area of domestic violence including new methods of work,
changes in policy, legalisation, additional supports etc.
16. Attending education and training programmes as may be
required.
17. Liaising effectively with other statutory and voluntary
bodies.
18. Contributing to the co-ordination and development of
strategies to combat domestic violence at a local level in order to effect
political, social and cultural change.
19. Participating in internal team meetings and on
committees as may be requested. Participating in supervision support.
20. Maintain the highest standards of confidentiality in
respect of issues pertaining clients.
21. Maintain a high standard of work performance,
professionalism, attendance, appearance and punctuality at all times.
22. Ensure good working relationships are maintained with
colleagues at all times.
23. Participate in performance management systems.
24. Any other duties as may be assigned by the Service
Manager.
The above job description is not intended to be a
comprehensive list of duties and responsibilities and consequently the post
holder may be required to perform other duties as appropriate to the post which
may be assigned to them from time to time and to contribute to the development
of the post when in office. This job description may change in line with the
changing needs and objectives of Sonas Domestic Violence Charity.
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Outreach Support Worker
REPORTS TO: Community
Service Manager
Location: Dublin
Salary: €43,954.37
Job Description
The Support Worker is responsible for providing direct
support services to clients within Sonas. Ensuring best practice in the
delivery of support services and ensuring the needs of the clients and their
children are central to the service provided.
RESPONSIBILITY
1. Maintaining the highest standards of professionalism in
supporting and providing services to clients. Ensuring that an environment is
created which is conducive to the well-being of the clients.
2. Ensuring that the needs of clients are central to the
work of Sonas.
3. Undertaking and implementing needs assessments, risk
assessments and develop safety and support plans to address client needs
through the use of relevant Sonas tools.
4. Ensuring progression of the clients’ support plan through
an effective case management approach.
5. Keeping the Service Manager abreast of changes to client
needs or any significant issues relating to them.
6. Where working on Sonas sites, ensuring that a high
standard of cleanliness, housekeeping and hygiene is maintained.
7. Working in compliance with Sonas quality standards,
policies and procedures and ensuring the delivery of a quality, effective and
safe service to clients.
8. Making referrals or supporting clients in making
self-referrals as may be necessary.
9. Being an advocate for clients when appropriate and by
agreement.
10. Providing support and information to clients around
safety issues, legal matters in relation to domestic abuse, court accompaniment
and housing issues, as appropriate.
11. Liaising and developing links with appropriate agencies
for the purpose of referral, information and support, e.g. Gardaí, Legal
Professionals etc.
12. Ensuring effective teamwork with the service areas to
ensure that women and children are provided with an integrated domestic
violence service.
13. Ensuring that accurate and legible records and case
files are maintained and filed in accordance with the agreed standards.
Preparation and delivery of reports and statistics as required.
14. Ensuring adherence to Sonas and Tusla policies relating
to child protection. Sonas Domestic Violence Charity Outreach Support Worker
Job Description
15. Keeping professionally up to date and being informed of
developments in the area of domestic violence including new methods of work,
changes in policy, legalisation, additional supports etc.
16. Attending education and training programmes as may be
required.
17. Liaising effectively with other statutory and voluntary
bodies.
18. Contributing to the co-ordination and development of
strategies to combat domestic violence at a local level in order to effect
political, social and cultural change.
19. Participating in internal team meetings and on
committees as may be requested. Participating in supervision support.
20. Maintain the highest standards of confidentiality in
respect of issues pertaining clients.
21. Maintain a high standard of work performance,
professionalism, attendance, appearance and punctuality at all times.
22. Ensure good working relationships are maintained with
colleagues at all times.
23. Participate in performance management systems.
24. Any other duties as may be assigned by the Service
Manager.
The above job description is not intended to be a
comprehensive list of duties and responsibilities and consequently the post
holder may be required to perform other duties as appropriate to the post which
may be assigned to them from time to time and to contribute to the development
of the post when in office. This job description may change in line with the
changing needs and objectives of Sonas Domestic Violence Charity.
