Refuge Support Worker

The Refuge Support Worker is responsible for
providing direct support services to clients within Sonas.

Ensuring best practice in the delivery of support services
and ensuring the needs of the clients

and their children are central to the service provided.

RESPONSIBILITY

1. Maintaining the highest standards of professionalism in
supporting and providing services to

clients. Ensuring that an environment is created which is
conducive to the well-being of the clients.

2. Ensuring that the needs of clients are central to the
work of Sonas.

3. Undertaking and implementing needs assessments, risk
assessments and develop safety and

support plans to address client needs through the use of
relevant Sonas tools.

4. Ensuring progression of the clients’ support plan through
an effective case management

approach.

5. Keeping the Service Manager abreast of changes to client
needs or any significant issues relating

to them.

6. Where working on Sonas sites, ensuring that a high
standard of cleanliness, housekeeping and

hygiene is maintained.

7. Working in compliance with Sonas quality standards,
policies and procedures and ensuring the

delivery of a quality, effective and safe service to
clients.

8. Making referrals or supporting clients in making
self-referrals as may be necessary.

9. Being an advocate for clients when appropriate and by
agreement.

10. Providing support and information to clients around
safety issues, legal matters in relation to

domestic abuse, court accompaniment and housing issues, as
appropriate.

11. Liaising and developing links with appropriate agencies
for the purpose of referral, information

and support, e.g. Gardaí, Legal Professionals etc.

12. Ensuring effective teamwork with the service areas to
ensure that women and children are

provided with an integrated domestic violence service.

13. Ensuring that accurate and legible records and case
files are maintained and filed in accordance

with the agreed standards. Preparation and delivery of
reports and statistics as required.

14. Ensuring adherence to Sonas and Tusla policies relating
to child protection.

15. Keeping professionally up to date and being informed of
developments in the area of domestic

violence including new methods of work, changes in policy,
legalisation, additional supports etc.

16. Attending education and training programmes as may be
required.

17. Liaising effectively with other statutory and voluntary
bodies.

18. Contributing to the co-ordination and development of
strategies to combat domestic violence at

a local level in order to effect political, social and
cultural change.

19. Participating in internal team meetings and on
committees as may be requested. Participating in

supervision support.

20. Maintain the highest standards of confidentiality in
respect of issues pertaining clients.

21. Maintain a high standard of work performance,
professionalism, attendance, appearance and

punctuality at all times.

22. Ensure good working relationships are maintained with
colleagues at all times.

23. Participate in performance management systems.

24. Any other duties as may be assigned by the Service
Manager.

The above job description is not intended to be a
comprehensive list of duties and responsibilities

and consequently the post holder may be required to perform
other duties as appropriate to the

post which may be assigned to them from time to time and to
contribute to the development of the

post when in office. This job description may change in line
with the changing needs and objectives

of Sonas Domestic Violence Charity.