Field Service Enginner Digital

Dental Field Service
Engineer (Digital X-Ray & Imaging Systems)

Location: Kildare/Field
based

Job Type: Full-Time

Job Summary:

We are looking for a
highly skilled Dental Field Service Engineer with specialized experience in
digital X-ray systems, Cone Beam Computed Tomography (CBCT), Orthopantomography
(OPG), phosphor plate scanners, CAD/CAM systems, and network and dial-in
software support. The successful candidate will be responsible for the
installation, maintenance, and troubleshooting of advanced digital imaging
equipment in dental practices, ensuring they operate at peak performance.

Key Responsibilities:

1. Installation and
Integration:

   - Install and set up digital X-ray systems,
CBCT, OPG units, phosphate scanners, and CAD/CAM equipment in dental offices.

   - Ensure proper integration of imaging
systems with existing practice management software and networks.

2. Maintenance and
Troubleshooting:

   - Conduct regular maintenance and
inspections of digital imaging equipment to prevent downtime.

   - Diagnose technical issues related to
imaging systems and software, providing prompt and effective repairs.

3. Technical Support:

   - Offer remote and on-site technical support
for network and dial-in software, ensuring seamless operation of all systems.

   - Provide training to dental staff on the
correct usage of digital imaging equipment and software applications.

4. Documentation and
Compliance:

   - Maintain detailed records of service
activities, including installation reports, maintenance logs, and customer
interactions.

   - Ensure compliance with industry standards
and regulations related to dental imaging equipment.

5. Customer Relationship
Management:

   - Build and maintain strong relationships
with dental professionals, understanding their needs and providing exceptional
customer service.

  - Gather feedback to improve service
offerings and enhance customer satisfaction.

6. Continuous Learning:

   - Stay current with advancements in digital
dental technology, imaging systems, and software solutions.

   - Participate in ongoing training and
development programs.

Qualifications:

- Bachelor’s degree in
Engineering, Biomedical Engineering, or a related technical field.

- Experience in a field
service role preferred but not essential,

- Strong technical
knowledge of digital Imaging systems and software applications.

- Excellent
problem-solving skills and a proactive approach to troubleshooting.

- Strong interpersonal
and communication skills, with a customer-focused mind-set.

- Ability to work
independently and manage multiple priorities effectively.

- Willingness to travel
for on-site service and support.

Preferred
Qualifications:

- Experience with IT
networking and troubleshooting related to dental systems.

- Familiarity with
regulatory requirements and best practices in dental imaging.

Benefits:

- Competitive salary and
performance incentives.

- Retirement plans with
company matching contributions.

- Opportunities for
professional growth and continuing education.

Application Process:

Interested applicants
should submit their resume and a cover letter highlighting their relevant
experience and interest in the position to abutterly@dmi.ie

Join our team and play a
vital role in enhancing dental imaging technology for practices and patients
alike!