Holiday representative

A holiday representative looks after groups of clients on package holidays at resorts to ensure that they enjoy their holiday and that everything runs as smoothly as possible for them.

Job description

Holiday representatives work in hotels and holiday resorts across the world. Their role revolves around providing customer service for holidaymakers. They are the main point of contact for clients. Positions are not always permanent; most holiday representatives work a season or have part-time or short-term contracts.

Work activities

  • Selling, co-ordinating, leading, and taking part in recreational activities and trips for guests.
  • Meeting clients at the airport and guiding them to their holiday resorts.
  • Arranging and hosting welcome presentations.
  • Dealing with all conceivable customer queries and complaints.
  • Corresponding with a variety of contacts such as hoteliers, travel companies, and apartment agencies – sometimes in a foreign language.
  • Conducting health and safety checks.
  • Acting as a guide during excursions.
  • Completing paperwork.

Work conditions

Travel: features regularly.
Working hours: are typically long and unsociable – representatives can be working at any time of the day and week.
Location: Travel companies place representatives in resorts throughout the world.

Formal requirements

Formal qualifications are not always necessary. Experience and/or qualifications in areas such as travel and tourism, customer services and languages are highly beneficial. Tour operators tend to provide in-house training for representatives prior to the beginning of a holiday season.