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Caroline Staniforth

Assistant Front of House Manager, The Merrion Hotel, Dublin

Degree subject Hospitality Management

Job title Assistant Front of House Manager
Employer The Merrion Hotel, Dublin

While at college I had a work placement at The Merrion Hotel and after graduation I returned as a receptionist. Through the internal management development programmes available at The Merrion, I succeeded in being promoted to Shift Leader, then to Head Receptionist and again to my current position as Assistant Front of House Manager.

Much of my work involves working with guests – the role includes reception, concierge, reservations, group arrivals and billings, and meeting and greeting VIP guests. I'm also responsible for employee development, support and training.

My ambition has always been to work in the hospitality industry. I wanted a job which had the people factor and the hospitality industry certainly has that. It's an ever-changing environment – every day is different, and it's certainly not routine.

Advice for graduates

Find out as much as you can about the job by talking to people working in the industry, and try to gain some relevant work experience. Set yourself a career goal and work to achieve this aim. Take initiative and responsibility for your own career path – don't wait for other people to make opportunities for you. Be hard working, determined and committed and it will pay off in the end.